Bath & Body WorksReviews of bathandbodyworks.com

The Bath and Body Works Customer Service is a Dud 😠 They are NEVER able to assist.

I purchased multiple wallflowers plugins and wallflower refills and within a little over a week the scents are totally gone‼️ I’ve switched both out the plugin and the refill and the smells are so weak‼️ they are strong the first couple of days but after that second day the smell fades away ‼️ I switched the wallflower plugin thinkin it was the problem but that’s not it I’ve also recently purchased the scented hanger diffuser and there is ABSOULTELY NO SCENT TO THAT‼️ Bath and body works need to do better with stronger lasting scents‼️ Id rather spend my money to see how Walmart mainstay collection works

I have been a long time customer and purchased BULK three wick candles for the first time. I received them and planned on using as needed and storing the rest. All candles were in great condition. I was shocked when my last three candles were totally cracked. (all in the same manner). I stored them properly in a closet with normal temps on a high shelf, these weren't even touched. It appears the ingredients cracks the glass or something weakened during shipping, because I can't for the life of me imagine anything else happening. (We have three adults that live at home and I'm the only person that uses that closet) Of course I contacted customer service and exchanging at the store wasn't possible. They wanted me to re order everything and refund and ship again. I wasn't comfortable with that because I wonder if shipping is what caused the weakness in the glass. I also read this happening to many other buyers. I guess I will stick with another candle company that uses thicker glass and has better service. I am actually glad this happened during storage because I read stories of glass breaking on these three wicks when lighting the candles!

I have always had wonderful experiences visiting Bath & Body Works physical stores: the staff is super nice, they treat you well, and they genuinely try to help. However, their online customer service is completely the opposite. placed an order that never arrived, losing 70 dollars. When I contacted support, the agents' attitude was entirely despotical and condescending. When they ran out of arguments and didn't want to keep resolving the issue, they simply hung up the phone, leaving me talking to myself. Their final response was to wash their hands under "company policies," telling me rudely that the problem was mine and that I had to figure it out on my own with my bank. If you love their products, go buy them directly at a physical branch. But if you plan to shop through their online store, save yourself the anger and the trouble, because if there is an error with your shipment, you will be left without the product, without your money, and with rude treatment.

I called your customer service number. Your virtual assistant kept asking for my order number that I didn't have. Then I was connected to a rep who again asked for the order number! omg! I also had to contend with very loud background noise with my hearing loss! After 17 minutes, my minor issue was ,hopefully, resolved! TERRIBLE!

I've been a customer here for over twenty years. The foaming hand soaps and room sprays have been a staple in my home, but the company no longer accepts coupons like it used to and won't honor price adjustments for "flash sales". I literally paid $8.00 for an item that is $3.50 a day later. I've spent thousands here over the years. Sadly, this was my last order.

Coupons and app deals have so many “exclusions” that even the salespeople give conflicting explanations It’s become Bait and Switch and I’m done playing their game.

Buyer beware. Purchased an order online. Never received. They “refunded” me but shorted the refund by $10.00. So many other places to get fragrance products without being scammed by Bath & Bodywork’s!