Bath & Body WorksReviews of bathandbodyworks.com

Placed an online order for pickup, most of which got cancelled as the store did not have it in stock (website said it did). Along with inaccurate stock numbers the customer support was pretty much useless. I wanted to cancel the remaining order as there was only about 2 items of my order actually available which I would have to drive about an hour to pickup (that's my closest location). When asked if they could just cancel so I could get a refund they told me that was not an option I would have to wait 5 days for the order to be cancelled due to non pickup. When frustration was expressed with that outcome (having to wait over 5 days for refund) they finally admitted I could call the store and have them cancel it, why wasn't this provided with the option of waiting 5 days originally and why can't I cancel the order for a mistake their company made?

The sel associate was not polite et bery rude. They should learn how to treat customers with more respect.

Ordered Bath & Body Works for a birthday gift, but after 4 days, the order still hasn't been packed or shipped. Their website states that they usually ship within 1-3 business days. When I contacted customer service, "Joshua" said, "You have to give them 3-7 days to ship." Really, I told him that is not what their website clearly states. According to their order tracking, they are only packing orders from 10/12 today. This would mean my order placed on 10/18 would not even be packed for 2-3 more days. Pathetic excuse for customer service! DO NOT ORDER FROM THEIR WEBSITE if you need it delivered in less than 2 weeks!

Worst customer service ever, that's what happens when you dont care about customers and hire people from overseas cheap! Can't understand the broken English and they dont comprehend issues. On hold over 20 min is ridiculous.

Not having a local BBW, I order gifts online every year for the nursing home my parents are in. Never again, I'll switch to Goosecreek. EVERY package I've received had leaks, empty soap bottles, dented room sprays, etc. They WILL refund, but that process takes 2 hrs of your time. This last shipment had 6 "damaged" items, but the rest will not be as giftable as I'd like. It looks like stuff I've picked up at a yardsale. A little bubble wrap stuffed in there would have prevented all that. All that after it took 2 days to order because their website is always down.

I ordered a product I never received and I am not getting my refund. They are imposible to contact and the customer service is a zero.

Ordered 150.00 dollars worth of product online. Out of 16 gel and foam handsoaps 4 didn't leak onto other products in transit. There has to be a better way to ship these with the promises of no leaking upon delivery. Had to spend the day washing all the items off which was not a part of my day.

ordered online first order said there was a problem. so I reordered the same one again and said the same thing. so I figured that it did not work then got conformation on both order. So I called them to tell them that I only wanted the 1 order they told me not to pick up the order in store then to send back the stuff coming in the mail. I then told him I still wanted the one but refuse to listen to me. NEVER WILL I EVER ORDER.