Bath & Body WorksReviews of bathandbodyworks.com

They wasted over an hour of my time on chat with customer service. Idiots!! I forgot to add my rewards points and they made it sound like they could help me. They kept saying 3 more minutes and after the chat they said I'm sorry we can do nothing!! Then I called customer service. Same thing! Is this how you treat your customers, like I have an hour to waste if my precious time. Thanks for 0

היי היינו בסניף בעזריאלי ראשונים בראשון לציון והיתה עובדת שם שקוראים לה שחר היא הייתה מנהלת והיא פשוט התנהגה מגעיל אליי ולחברות שלי, תחילה היא נדבקה אלינו שהסתובבנו בחנות ועשתה לנו פרצופים כאילו אנחנו שואלות דברים סתומים, לאחר מכן שהגענו לקופה היא התווכחה איתנו שא ושאלה שאלות לא מתאימות, ולבסוף שהסברתילה שהשאלה ששאלה לא מתאימה, היא המשיכה להתווכח וגלגלה עיניים. אני תופסת מbath&body works כחנות שאמורה להיות מרגיעה וכזמן נעים ורגוע וקיבלנו חוויה שונה לחלוטין. בגלל המקרה אני לא יודעת אם ארצה לקנות שוב בחנות או להיכנס אפילו כי זכורה לי החוויה המזעזעת.

היי בסניף בראשון לציון בעזריאלי היתה עובדת שקוראים לה שחר והיא התנהגה מגעיל אלינו ושאלה שאלות לא מתאימות וגלגלה אלינו עיניים וסירבה לדבר כמו בן אדם. תודה

Absolutely abysmal customer service, the worst I have seen in many years, honestly if not ever? I am, or rather was a new customer, who previously shopped at B&BWs years ago. When my niece requested specific scents as a Birthday gift, I created an account, and placed an order, also having added numerous items for myself, and a friend's upcoming Birthday, because why not. The order went through fine, only to immediately receive a "cancelled order" email (no personal email, or any form of communication), with the reason being "suspicious activity" which was very odd to me. Quite confused, as someone who places *many* online orders, I called their helpline, explained the situation, was put on hold for an extended period of time, and then told to call back in 15 minutes (the customer should never be the one who has to waste time calling back in my strong opinion). I did however call back 20 minutes later, again repeated the situation, to be told I had been misinformed, the department needed was not open until 10am, so please call back after this time. I am a very patient person, and do not take out annoyance on service reps, with having been in customer service a good portion of my life. So I once again called back after 10am, rinse and repeat the spiel, placed on hold, and when the rep returned, I was informed my bank rejected the purchase even though the email clearly stated "we cancelled your order" as shown in the attached photos (this is a lie, as a former Bank Manager, seeing clearly the transaction was approved, with funds deducted, and held, then cancelled by the vendor), with the reason given to me was my phone number did not match my credit card information...again incorrect as I have had the same phone number for well over 20 years. (This was not believed??) I was encouraged to place the order again "using the correct phone number" which the rep was insistently aggressive that I was using a false number, and to utilize PayPal since all cards stored, along with address, and phone number are already verified. I did so simply for my niece at this point, and once again, an order email confirmation, followed by "cancelled due to unusual activity". I opted for one last ditch effort, by creating a new account, and using a different credit card via PayPal again...the same occurred, but this time, they waited several hours until literally moments before their current sale had expired. Long story long, I contacted both credit card companies I had used, they confirmed the transactions had been approved without incident, and it was the vendor who opted to cancel them. Also to add, both shared the information that B&BWs was by far one of the top, most frequent vendor's they see with cancelled orders, and when speaking with clients, it was almost always during their better sale promotions, and with similar "accusations" of using a false email address, and/or phone number. Whatever their motive, it is extremely shady at best, and such a waste of how many customers they likely lose for no apparent reason. Bath & Body Works is now on my permanent no buy list, whether in-store, or online. I'm only one potential customer, but we certainly add up! (And a side note, I chose to discuss this situation with my brother, sister-in-law, and my niece who is just old enough to understand company ethics, and we all are opting to have nothing more to do with Bath & Body Works; my niece was not disappointed surprisingly, impressively she is quite mad at them.)

2nd time I did NOT receive all of my paid order online. No one answers customer service phone line. There is a wait that’s too long to chat. Finally got a person on chat after being 122 persons ahead of me. Said they would send out my package express and include a gift for my troubles. Got my item I paid for but no gift!! Poor service, I’ll never order online again!!!!!!

Several weeks ago, I discovered Leather Bound Pages foaming soap. I was skeptical at first & not too impressed with the scent description or front of the bottle. However, it is by far, my new favorite! Excellent customer reviews & also asking to have this scent in the bath soap, lotions, candles, etc. I was running low on my foaming soaps & headed to Bath & Bodyworks, with my coupon. Much to my surprise, this wonderful product is no longer available! Needless to say, I was very frustrated & upset. E-bay to my rescue! I'm wondering if other customers that enjoy this new scent, are aware that it is no longer available. Hopefully, they too, will voice their opinions. The power goes with the numbers. I left a message on the Bath & Bodyworks website, but, doubt, I'll get any response. So many of the fragrances get discontinued. Many are high in demand. I don't get the thought process & then they keep the same ole tired fragrances around for years. Makes no sense whatsoever. Seems to me, Bath & Bodyworks is going in a different direction. I don't like it.

I’m not sure what happened to the BBW we all used to love. They have gone way downhill. Such a disappointment! From ridiculous prices on candles that smell burnt after only a few uses, to the change in their reward program (take away things from your customers and limit what they can get. Brilliant) right down to the horrible customer service. Especially the Live Chat! What a nightmare it is to contact and communicate with an agent on there. Lately my rewards and coupons won’t apply and then I have to deal with customer service (which literally can take over an hour) to have them manually apply them. We have a small store in our neighborhood. It never has anything in stock. It’s not even fun shopping there anymore because of their new reward program. You are so limited in what you can get now. Why even bother shopping with them when you can’t use a reward for something you want. Used mine up and that’s it. I’m done with them.

What used to be an AWESOME company is now HORRIBLE! The customer service is abysmal! I would spend around $100-200 per month as my guilty pleasure. After having many issues with orders and having to deal with their customer service unfortunately I will be spending ZERO DOLLARS! Looking for a new candle line to invest my monthly dollars! So SAD!