Bath & Body WorksReviews of bathandbodyworks.com

This all began on August 20, 2024 when we ran out of hand soap and my wife saw there was a great deal on B&BW's website. So she went on and bought a bunch of fragrances and paid for it with my paypal account (so I ended up with the receipt). A full month+ went by and nothing showed up. My wife had bought some other soap while we waited so it wasn't top of mind. Anyway, I finally decided to contact B&BW to ask for a refund. Instead I agreed (after some polite coercion) to a re-ship. I accepted figuring there's no way another shipment would get lost. Well let me tell you, it's now Dec 2nd and that second shipment never arrived. And no, it wasn't porch pirates (not a big issue here and besides the tracking never showed it delivered either). I had totally forgot about the order AGAIN but once again we were talking about hand soap and it reminded me. So I did the online chat thing and within-- I kid you not-- 60 seconds the human virtual assistant told me it was over 90 days (which it wasn't if talking about the 2nd order/reship and even if it was, this isn't a request for a return--the company literally took my money and did not provide the merchandise. What's that called? Oh right: Theft. It's theft.) and then he closed the chat. So I gave one star reviews for that very very rude and dismissive person and called the 800 customer service line. I started typing this while on hold....After 25 minutes the rep. said he got the refund approved and low and behold I got a notice from paypal showing that it's been credited to my account. So I'm upping the review to 3 stars from 1, but ONLY because of this customer service rep. Honestly if i could do 2.5 I would, so I'm rounding up. You're welcome B&BW! That said, I would still not recommend ordering from B&BW online. There must be an explanation for their shipping snafus but they never bothered to give it to me and so I can only assume it's still going on.

I like b&bw for the most part. I shop there frequently. I recently bought 5 wall flowers because they were on sale but I DO NOT smell the fragrance and I have one right by my front door and still cannot smell it! I have one in my room and nope, no smell. What’s up with this B & BW?!

I have been a customer of Bath and Body Works since they first opened. I always had a great experience and very pleasant smells from different products such as sprays, oils, wall fragrances, lotions, candles, etc. Lately the products are getting smaller and the prices are getting higher. Also, they change scents too fast, so when I really like something, I can only order it once because it’s already gone. Same with candles and sprays. Everything changes so fast. Also the wall fragrances do not have the names of the scent on the bottle so I never know what to order when I like something. The name only comes on a tag that we throw away when we open it to use it. But other than these few things, I really luv Bath & Body Works.

I would always give a 5, but the last 2 soap orders were packed horribly!! They used to care, but now they throw it in a box and tape it up with 1 strip of tape for a heavy box of 14 soaps, that's horrible and no bubble wrap anymore. 4 soaps leaked all over in the last box and one looked used as the seal was broken. I'm really upset how bad customer care has gotten.

Placed my order at the buy 3 get 3. When ordering when I place 3 the free cart placed 1. I called customer service & could not get them to understand & fix the order form for the free items. When I received the order I had 3 I had bought & 1 free. Called customer service again & they kept telling me I had bought 4. Gave up & went to the Madisonville, Ky store. Cierra Turner waited on me & corrected the problem in minutes. Your customer service should be able to talk English & needs to be more in tune & educated on how to handle problems. I give 3 stars because the store did correct the problem. Customer service failed to earn a one star.

I love bath & body works products, but the last time I shopped there was a bit annoying. I hopped online for the annual candle sale on Dec 1st and waited patiently for my turn to shop. I complete my order of 11 3-wick candles (I wanted more but they were out of stock which is my fault for not logging on earlier). They say I should get my order by Dec 6, but it never came. Turned out Dec 6 really meant Dec 20, but before it was delivered, they didn't notify me as to when it would come in so I really thought I wasn't going to get them. I also paid for shipping so that was annoying. So the box arrived and I'm super excited and I open it up and turns out I'm missing a candle. I go through my email and they sent me an email saying that the one candle went out of stock and when its back in stock, I xan reorder it. Firstly, I waited in line and was able to order it because it said it was still in stock, unlike the other ones that got removed from my cart. Second, why would I order the candle after the candle sale and pay full price when I should've gotten it for $9.95. Overall, I love the products, but this was just really annoying.

The Bath & Body Works out East point Mall always never have the product size you want. Either they have the fragrance lotions in a tube form and not the bottle or they have the bottle and not the tube. Lack many fragrance in certain forms.No Greeting when entered. This location is turning out to be very Unprofessional and makes you not want to patronize this location.

Received my order today and the packaging to protect the products was almost nonexistent. Thankfully nothing was damaged or had ruptured in shipping. Just not use to this type of neglect from Bath and Body Works. They need to look into their shipping department.