Bath & Body WorksReviews of bathandbodyworks.com

I have Been shopping here for years still not getting rewards points always an issue with my online orders my info has been wrong for over two years I asked them to change it been in the store several times at wyennwood village in lake worth still having the same problem I tell thrr we m I’m not getting my rewards my birthday is wrong and they say we will fix it but keeps over charging me it maybe my fault because I love the candies and I keep going they obviously don’t care to keep me as a customer

I ordered a body mist on January 9th, I paid, money taken out of my account, conformation email, invoice, great, fab, hopefully it’ll be here in a week or so, a week later no emails, no text, I check the tracking order and ‘Order Not Found’, that’s odd, I’ll email costumer service, got the automated email back saying ‘We’ll be with you soon’, never heard back, a wee later emailed again, nothing on that email. I tried calling customer service several times, never picked up, even being on hold for seven minutes, nothing. So I just gave up and left it be. Just over 6 weeks later I get a parcel, and it’s the body mist. I was in shock but also happy, but also very frustrated and will not be ordering off them again.

Purchased a car refresher the ones you put the liquid slides on after a while it drops fragrance out on my dash and ate right through my dash now it looks ugly!!

i went to the store in penn square mall, and the young lady named brittany, helped me and ahe was very rude. we go to bath and body works all time, but we wont go anymore to that store. she was being rude to the other employees and being bossy, like she was a boss. she was getting very unpleasant cause we were taking our time. no business needs someone that acts like that in a store, i would like to see her fired.!!!!!!!!!!!

I love your products. But they have horrible chemicals in them. I hope for this new year, you can make some of your products “clean”! It is so important that we are putting clean products on our skin, on our bodies and in the air that we breathe. And most of your products have horrible toxins in them. Please look into this and make your products safer for our families.

Resolved after posting negative review on Facebook. I placed an order for 25 items ($170). They shipped the incorrect order and I received 4 fine fragrance mists. I have contacted them numerous times and they refused to resend my order since fedex shows the package delivered. I’ve sent pictures of the delivery, measurement of the box including the tracking number, and the items received. To date I’ve managed to get them to refund $13.09 for 2 items no longer available and a refund in the amount of $65.44. This is not even close to the amount of the items that I purchased. the refund amount should have been $150.54 (163.63-13.09). I am still out $85.10 for items that were not shipped to me. This is the worst customer service I have ever experienced!

Regular and frequent price increases.

I was so excited to be able to order Bath and Body products in the EU. They are lovely quality and remind me of my home in America. However, mistakes with my orders happen regularly, although I am happy to report that once, contacted, issues get resolved quickly. However, this time, my order has completely disappeared into thin air. Tracking shows that my package never left the warehouse. When I contacted customer service with a copy of the tracking, I was told the problem would be looked into. It's been a week and the status of my delivery remains unchanged, and I've heard nothing from customer service. Seeing so many poor reviews of this website makes me sad, because they are an amazing company in the US. Numero ordine: 3_00222093 Data ordine: 04/11/2025