Bath & Body WorksReviews of bathandbodyworks.com

I bought a body spray and it was broken. I hadn't used it and 90 days may have passed because when I shop, I typically buy 3 bottles. Because the bottles are welded shut, I couldn't access the perfume. I went to my local Bath and Body Works thinking I could exchange it for another bottle. Surprisingly and sadly, I wasn't permitted to do so. A huge corporation with a multitude of stores nationwide, doesn't value their customers enough to exchange damaged merchandise!!! Shame on Bath and Body Works!!! I called Corporate and wasted my time unfortunately. I don't like that the bottles are welded shut either. The whole situation was ridiculous. Corporate should change this company policy and strive to keep their customers h

The pump soaps I have purchased in the last few months 3 of the 6 are watered down!! That is why they put them on sale because they refill the bottles with watered down garbage!!

Unhelpful, not appreciated, very rude, disrespectful. A very mean attitude , lying to us Not clear about your products Giving us attitude. Very, very, very rude. Your worker Customer service is horrible. They're very rude. Pointing fingers, saying, "No, no, no! I didn't do that! I didn't do that! Blaming us, lying to us, straight to our face. About products, and I hope you appreciate. I wrote this, and will take it for real You're very welcome. I hope you have a nice day. Please get this together

Such horrible customer service! You are lucky to even get a reply! I had an oil leak out of its vessel with hours and was told I contacted them too late and no further assistance was given. Quite rudely too. Their candles and hand soap barely smell like anything. 2 orders and I'm done forever!!

On 8/27/2026, I purchased Wallflower refills at the Anthem Outlet location in Arizona. The cashier placed the items in the typical Bath & Body Works paper bag. I carried the bag to my car and placed it on the passenger seat of my car. It remained there for the duration of the 1.5 hour car ride home. Upon arrival, I noticed a wet substance on the seat. I discovered that one of the Wallflowers leaked through the bag. When I tried to remove the substance from the seat, the top layer of the seat began to flake off. This is a brand new (2026) car. I have a witness that it was 100% the Wallflower that caused the damage because she was about to sit in the passenger seat when we noticed the residue. I contacted the company immediately (within hours) and a claim was opened the next day on 8/28/2026. I went through all of the hoops with customer service and then their insurance company (Safety National Casualty Group) on 8/31/2026. Dave (the claims adjuster) came to assess the damage on 9/9/2026. I provided everything they asked for including VIN, insurance, registration, detailed photos, provided multiple statements, etc... Today (10/8/2026), they denied responsibility but as a "gesture of goodwill" offered me $100. The cost of the repair was over 8 times that. BUYER BEWARE! Not only is the fragrance inside the Wallflower caustic but when it damages your floors or counters or in my case a car seat, they will not take responsibility. As a matter of principle, I am not going to let this go. I know they are hoping that I will just take the $100 and drop it. But I'm not going to do that. It will end up costing everyone involved more than the repair. If the company had any integrity, they would have paid for the damage that their product caused.

They had a great sale on the plug ins and frequencies! I got all excited, only to be highly disappointed! I have a small house about 1600 ft. Put one in entry way 2 in kitchen and living room and in very all spaces as my bathrooms. I thought I would enter my house and smell fresh laundry but I got not nothing! I spent over 100.00 and regret it! None of my rooms had the Semtex, there was none at all! Save yourself a lot of money and even the Walmart named brand can put out very fresh and pleasant sents! And you will save lots of money!

Long time B&BW customer here who has grown weary of the AWFUL customer service & invasion of privacy. Placed a small on-line order yesterday for store pick up. Changed my mind & wanted to cancel. Their phone numbers disconnect you immediately if you have your caller I.D. blocked. I have a right to withhold my caller I.D. to ANYONE. I should not have to go to phone settings to change it just to speak to B&BW. Seemed simpler to cancel it on-line from my account. Started with the AI at 10:16 a.m. No matter what reason I chose, I could not get the AI to cancel the order, so then I chatted with a worthless agent who could not seem to understand that I wanted to cancel the ENTIRE ORDER RIGHT NOW. Even though I am chatting from within my account, I had to give name, email address, billing address, etc. WASTE OF MY TIME, but it gets worse. After all this time, she told me she was unable to cancel the order. She said just wait 5 days, and it will cancel itself. I KNOW THAT! I want it off my card NOW, not in 5 days, which is why I am contacting them!!!! By this time I had wasted almost 20 minute of my entire morning with AI and live chat. Next I belled the 800 customer relations number & asked for a supervisor. Once AGAIN, I had to give name, email address, etc., etc., just to speak to a supervisor to complain about the truly ROTTEN customer service, the INTRUSION ON MY PRIVACY, and the desire to cancel this order NOW & get the charge off my card. As I type this, I have been on hold for a staggering 35 minutes which means I have wasted roughly 55 minutes trying to cancel an order. Think about that. If I were being paid just minimum wage, I am close to earning an hour's wages. Also, if I worked for B&BW I would only be allowed a 15 minute coffee break I am sure. Yet, here I am between on-line customer service & telephone customer relations and have already WASTED 55 minutes of my valuable time that I can never get back. Maybe I should just ask God to please give me back an hour of my life WASTED on this ONE customer service experience alone?? Doubt He will do that, huh? AND this is not the first time I have experienced this sort of abominable "customer service" with B&BW and MANY other companies. I have had enough!!!! After 35 minutes on hold, I rang off. 55 minutes down the toilet and NOTHING TO SHOW FOR IT. This is downright rude. They would not want you to waste an hour of THEIR time. Why do they think it is okay to eat up an hour or more of YOUR time?

Worst delivery service ever. Until B&BW gets a better delivery service I will not place any more orders. 2 weeks and 4 failed deliveries of a single order. I will say, the B&BW customer service rep was very kind and easy to deal with. Initiated a refund for me.