Bath & Body Works - great fragrance finds in shower gels, body lotions, hand soaps, candles, Wallflowers, gifts and discontinued fragrances. Shop online, read customer reviews or find a store near you!
Bath & Body Works (bathandbodyworks.com) has 1,677 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Melanie G.
It was wrong because it said 75% off everything and that was in fact not true and had to pay over $60 for not so many things. This was very embarrassing and outrageous. Do better im in fact not coming back anymore!.😡
Sayuri K.
Worst costumer service ever!!!! I spend 3 hours trying to get help I talked with 5 people and any of the could give me a solution that the same company cause because they cancelled my order and they weren’t able to give me back my rewards. Took 5 people to do that I lose 3 hours for the worst costumer service and not even of that a girl called MARY was so disrespectful and rude and she was not able to help me and once that I say that I need to contact with a supervisor she just close our chat help. Worst experience on costumer service even knowing that I work on that. I will never order again in that website. Poor knowledge of the workers because one says something and the next one was saying that they couldn’t help me. They make me lose time and patience because most all the doesn’t even know what they were doing. The only one that help me and took her 5 minutes to do it was Jennifer thanks to her I don’t spend another hour more trying to get help!!! Worst costumer service ever!!!!!
Brittany Soileau B.
Placed an order online and before leaving town I stopped to pick it up, and was told it would be later before i could pick it up. Thats it, no specific time..couldnt grab my few items for me and get me out of there, nothing. And not that I wanted special treatment, but I was there and the people on the list ahead of me were not..why couldnt they take the 2 mins and get my items so I could leave town. But the fact that they were completely rude about it and made me stand at the register for now going on 30 mins is ridiculous! They could have told me a hundred other ways that would have been nicer than what they did. Do not shop Alexandria, LA bath and body!! Rude associates and customer service!!
Bridgette B.
I ordered online on December 12th order was excepted to arrive on the 21st. I called the online support and the are giving me the run around. Said they reorder my product but gave me the original tracking number of the lost product ponding it off as the new tracking number. I am beyond frustrated.
SithWhiskers
I ordered the morning of a sale right when I woke up. A week or so later I got an email saying my entire order was canceled because they didnt have stock. Why could I order it in the first place?!
Mike G.
I was in the Midlothian store and had spent a lot of money In store I contacted the company through messenger asking why I didn’t get the free gift if you spent over an certain amount I spent over $120 on contacting them on messenger I feel they didn’t even care about my gift and I contacted them over a three day period and they haven’t responded back to me I am totally disgusted with this customer service and would advise you not to shop there
Steve R.
I ordered a gift card on 12/4, it says it shipped on 12/5, and 17 days later there's not even a shipping update. I go on the website and chat with the help desk, they said I'll get a replacement in 3-5 days, and of course when I chat with them again they have no record of that. So I call today, and they said the best they can do is do a refund, they can't even send me a digital gift card, I will never order from this place again
Julia R.
I would leave a zero if I could. BBW is only consistent at disappointing customers in online shipping. I wasted over 4 hours on phone calls and chats to find where my missing Christmas gift order was. Not a single person was able to help me other than its pending. I was told they could reship expedited by one client service person but then to find out that was a lie. I ordered this 12/12 with shipping to arrive by 12/20. No updates letting me know there was a delay. The absolute worth customer experience ever and I’m actually shocked they are still in business. I give them maybe 1-2 years before they claim bankruptcy like many other retailers with terrible customer support and policies. My order was $150 and I was told no refund could be given until delivery. Boycott them at all costs!
