Bath & Body WorksReviews of bathandbodyworks.com

My entire family use to swear by shopping for Christmas at Bath and Body but they are just HORRIBLE now. The shipping is horrible, things are just thrown in boxes, they may or may not arrive and damaged items are a 75% probability. My son placed an order on 8 December, was supposed to arrive WELL before Christmas, nothing, then stated it was running late, now 31 December it has still NOT arrived. Bath and Body has become a crappy company who at one time was a decent company with decent products. Now however they just have mediocre to poor customer service and sell entirely too many useless products instead of the quality products they once did. Ordering online is a waste of time which will result in numerous issues and a headache trying to get them resolved. Not sure what happened to this company but it has definitely lost our business.

Order arrived late and the bottles were leaking, they didnt even try to package the products well. One body gel was almost empty, it only had aroun 1/8 of liquid... Contacted customer support through chat and the AI kept closing my chat and disconnecting my case.

I wrote them on email about 4 times that i have mistaken the phone number and nothing was done. I wanted to cancel my order but the damn website wouldn’t let me log into my account. Such a horrible management and customer service.

I've been trying since Saturday to place an ordet. Items were in cart until a few minutes ago Spent numerous hours on hold byt yeti got a text yesterday about Items in the cart. Been a customer for 36 plus years now. Items are gone now

The worse website in the world. I spent 2 hours trying to order items from their after Christmas sale. Every time I tried to order I was told (after checkout not before) that some items were unavailable and my order wasn't processed. I deleted the out of stock items and tried to order again. They tell you when ordering it's in stock but once you place the order some items are out of stock. This could go on and on. I finally gave up. I was trying to reach a $100.00 order for free shipping but couldn't get there. Now I'm on the phone with Customer Service but I think that will be another problem. Never again!!! I was using a gift card however, it was never used so I hope I still have the gift card to use in store. This wasn't the first time I tried to purchase on line with issues. It will be my last time. Just came back from the store. Bath and Body Works has excellent in store employees. Thanks to them and not the website I was able to get all the products I tried ordering on line.

They always claim things are on sale. After adding items to cart and clicking checkout, they claim my account is incorrect. (I definitely know my password) I then attempt to checkout using PayPal and get informed that the item is out of stock. I'll never understand how they stay in business?!?

Bath & Body Works NEGATIVE REVIEW I am born and raised in anchorage alaska I look forward to the semi annual sales one which is right after Christmas and the other is in the spring. Every year I spend aprox 200.00 or more at both. This year at the Christmas sale I am not buying anything . This year the sale right after Christmas was the worse one I can ever remember. The scents that were put on for 4.99 were very weak smelling and the few I liked they did not even have in the sprays . I wondered is bath & body works going out of business or is there not a marketing person that knows what they are doing ?? It seems like that some of the ones that I really liked are gone i.e. Brightest Bloom, Dahlia lots of others. I also remember that there were many other scents that were included in the previous sales. Not just the throw backs that did not sell ? This year they did not include many other scents. Some of the scents they included were not priced at the special annual sale they were marked buy 3 get one free. REALLY ????? This is not an annual sale looks like you are hurting as a business !! If you keep doing this you will be going out of business ! Do not even bother having Annual Sales would be my suggestion!!!!!! Thanks for your time …. Wondering what is the annual spring sale going to look like…. Hope it’s not a repeat of the Christmas sale!!!!!!! Some suggestions I have are get a new marketing manager or a new manager who is in charge of the annual sales…. They both need to find new jobs elsewhere !!!!!

Horrible horrible website! The app isn't any better. Slow to load practically unusable didn't want to take my credit card told me my email wasn't recognized etc etc. I literally had almost $150 in my car. They can shove it.... I'm completely done with bath and body now after years and years.