Bath & Body WorksReviews of bathandbodyworks.com

Their chat support is an absolute joke. They have no idea what they are doing and you’re talking to a foreigner. With all the people that need jobs in America that is disgusting. Especially since they have no idea how to do their job. I had ordered a lot of items for their semi annual sale. One of the boxes got damaged in transit and it was sent back to them before I made it to my house. I contacted support about me wanting them to resend the items again. The last wanted me to name all 30 items in the box. How hard is to look at the order and see what’s missing? She said she would reship. She only sent out 8 items of the 30! When I talked to another representative when I saw what happened she told me a few items were no longer in stock. She refunded me on the 4 items and said she would resent out the other missing ones. Once again I get only a few items sent to me. Still had 12 items missing and no more shipments coming. Again I have to get on chat. The guy with some Indian name tells me I have already been refunded. I then have to go over the WHOLE thing again. Of course I had to name all the items missing. How ridiculous. Also plan on spending a good hour in chat each time. They either don’t respond and you have to open a new chat with someone else, or they take forever to get back to you. I ended up getting a refund but I would of rather had someone’s do their job right and got my items. Especially beings this was the semi annual sale. Waste of time.

Placed an order 31st of December and it still hasnt arrive. No response from customer service either. As if today, I have not receive my order yet.

I never received my order. I spent a significant amount. I called customer service and the woman was rude could have cared less. I decided to go to the store with my receipt. The team working acted like children. Could not have a conversation. All I wanted was someone to look into the order. No refund no products. The girl was whispering in the coworkers ear to get my receipt. I walked out frustrated. My granddaughter and I use to love going there. Not anymore. I still haven't gotten my products. What disappointed me the most was the look on my granddaughters face.

If I could give them them a -0 I would. Its hard to get anyone to talk too, them trying to get replacements orders after being sent damaged or tester sprays is ridiculous!. It takes fir ever to receive them and then you either receive the wrong product or it's damaged again!. Then you call back and they tell you the scents are sold out and want to give you the Christmas scents or if you want some else they'll charge you shipping. They went in my account deleted my stuff in my cart messed it up to where I could use my coupon or anything I earned or check out . Customer service said there was nothing they could do cause they were having technical issues!. Now everything I wanted is sold out due to they're mess up!!!. This online /Customer service sucks and needs to be revamped and get actually people who know what they're talking about and doing and that you can understand. I still cant submit an order!!. That lady never should've been in my account messing around.

I ordered items on nov 21, 2025 and have still not received my items. Have made multiple calls to bath and body works. Have been refused supervisors.

Issue is with product itself. I went in store to look around and I got blue butterfly matching car scent holder and wallflower plug. My issue is with the wallflower plug turned out to be a night light with no way to turn it off. The light was so bright it basically lit up my entire 12x14 room. I kept on waking up in the middle of the night to the point of going online to try to find resolution. What I found has basically nothing on how to turn the light function off unless I unplug it at nights. Thank you for listening to my midnight Ted talk that was written less than 24 hours of owning the product.

This place is trash i bought gift cards this year and they didnt even work…. So embarrassing. Im pissed and wasted my money

Si je pouvais mettre -5 je le ferais. Comment informer population de ne pas encourager cette Compagnie 🇺🇸 Américaine…? Les spéciaux en magasin mal identifiés versus les promotions en ligne qui ne sont pas les mêmes, mais qui le devrait. Si on prend les produits le long du mur versus ceux au centre du magasin évidemment le prix ne concorde pas. Je vous suggère de compter vos articles car il m’est arrivé que le tout ne concordait pas. Dernièrement mon 4iem produit n’ a pas été gratuit tel qu’indiqué pas la promotion, j,ai du retourner ne magasin. Aujourd’hui promotion en ligne ne respectait pas celle en magasin par contre si j’avais commandé elle aurait été admissible c’est inconcevable. J’ai tout annulé lors de la transaction à la caisse. Déçu mais plutôt frustré de faire profiter de moi. Compagnie Américaine, maintenant c’est terminé, ils ne profiteront plus de moi.