Bath & Body WorksReviews of bathandbodyworks.com

je n'ai jamais reçu le colis. Expérience catastrophique. Commande sur le site italien de la marque pour une livraison en France via UPS. Le colis est perdu. UPS ne répond pas et la marque ne répond pas non plus. Un signalement auprès de la DGCCRF a été effectué. Heureusement j'avais commandé via PayPal pour obtenir le remboursement, ce sera plus simple. JE NE RECOMMANDE PAS DE COMMANDER SUR CE SITE POUR UNE LIVRAISON EN FRANCE, ATTENTION.

This companies products are nice but the Conpany’s respect for consumers is horrific. They grant rewards that are NOT able to be fully utilized.18.95 rewards can never be fully appreciated since the company has a full set of exceptions leaving only a few products that are eligible as rewards. Those items are much less than what they advertise consumers will be able to get once they spend a certain amount of money. It’s deceiving and truly a stain on them

The manager is very rude. She's new at Lakeside Mall. Don't go there. Better off goin to bbw at westgate

Poor communication Poor customer service Take thousands of orders through the sales and then claim a month later that things are sold out (after putting them back to full price after the sales). No one can update you on order status and talking to customer service is like trying to talk through a pillow to a munchkin. Can’t understand them and they say wait another week. So poor. Won’t be ordering again. Do not recommend.

A traumatic event happened and bbw reneged on the refund compensation! A male driver from bbw's courier company, opened my front door and walked in on me while I was adjusting my sweater! Long story short, I was told that I would be receiving a full refund. I was assured by 3 customer service agents that it was processed and even got a ticket number as proof. But after not receiving the email confirmation, a fourth agent told me that the refund was NOT PROCESSED and I would NOT be receiving a refund!! NO FURTHER COMPENSATION HAS BEEN OFFERED TO MAKE THINGS RIGHT, NOT EVEN THE SHIPPING COSTS!!!! SHAME ON YOU BBW!!!!!! UPDATE: Today(January 28th), bbw's insurance company got back to me with an offer of a "courtesy" gift card!?! BUT I WOULD NEED TO SIGN A RELEASE FORM!!!! I REFUSED!!!!!!!!! I HAVEN'T SINCE AND WILL NEVER BUY FROM BATH AND BODY WORKS AGAIN!!!!!! THEY OBVIOUSLY ACKNOWLEDGE THAT THE INCIDENT IS SERIOUS ENOUGH TO ADDRESS, BUT ACCOUNTABILITY SHOULDN'T COME WITH A CATCH!!!! IF THEY REALLY WANTED TO MAKE THINGS RIGHT, THEY WOULD HAVE OFFERED THE FULL REFUND!!!!!!

I ordered online on December 29th, 2025. December 29th, 2025, 2:33 PM $67.01. I contacted Bath & Body Works, asking when I would receive an order number. They said they never received my order. The money was paid from my M/C. Bath & Body Works took my payment, but they will not ship my order because they claim they never received it. Actually, that is stealing. Very, very sad. Bottom line, I paid for this order that I will never receive. I will never order online again from Bath & Body Works.

Most annoying, temperamental website. Change your password & then it says that your email or password is incorrect. Try 3 times and "you need to change your password". Create the password "can't use the previous password". Finally get past that to login and...."Something went wrong. Try again!" Over and over and over. Interesting enough this time, it's happening when you try to process a return." Happening over many days. AND I'm not clearing cache or whatever they say. I don't have any issues with any other online logins. Fix your website.

Almost 3 weeks later and my order has not been shipped. I've ordered many times from them, always during holiday seasons as well because that's when their sales were the best. Always shipped a week later max. I've emailed multiple times with no response as to why there is a delay. Their facebook says to message if you have any issues.. Which then directs you to their email. So helpful.