Bath & Body WorksReviews of bathandbodyworks.com

On line shopping is horrible. You can have an order for 50.00 and it says you qualify for REDUCED shipping of 7.99. That is their normal shipping amount..they also want to add tax to my order when I live in NH where we do not have sales taxes. Limited scents or specials..I never order on line.as well as it does take forever to get your items.

The body creme that normally sells for $18.95 was on sale for $4.23. After receiving my order I now know why the big price drop. The products are so watered down that the scent doesn't even last five minutes. Normally when I purchase the same items for $18.95 the scent lasts until the next day. The low price is definitely reflective of the quality.

Change back the scents of cherry blossoms.New scents stinks. Not buying again till it's back.

Warning, the oils plug in cause severe lung issues! I am angry at myself to buy a product that harm my 2 pommerians. Why in the hell can you people make a product not safe for humans to breath And for our pets lungs. Worst toxins for any one to breath daily even sleeping. Co. Is a Killer!!!!!

Customer service not really helpful and most of the time are rude. I also never receive any coupons for a year now. Customer service says they mail them but they are full of it. Online orders arrive broken, late or items missing. I have spent a load of money on their products but now I will only shop at Victorias Secret. At Vicky's, customer service is polite and helpful, items come carefully packaged, ontime and most of all they are not stingy with the coupons. This company has gone way down. I miss the quality and service when they used to be inside the Express Stores.

They'll take your money without processing your order (theft!) And then when you call to get help with getting the refund because now suddenly those items are sold out and you don't have an order and THEY TOOK THE MONEY FROM YOUR ACCOUNT ALREADY they tell you they can't find the order so just dispute it with your bank. Terrible customer service, terrible company. I will be letting all my loved ones know what a nightmare it is to shop here. So many better options and especially locally-owned. Disgusting people disgusting business - thieves like you will rot for eternity.

I did an order I needed for a gift, the money came out of my account and they are saying there is no order. DONT ORDER ONLINE FROM HERE

I have been a customer for years and a rewards customer for less than that because of trouble setting up for whatever reason. I have been buying the wallflowers for years as well. From time to time. They don't last very long. I just throw them away and get a new one less (The unit itself). This time I decided to take the defective one into the store and they told me there was nothing they could do for me that they only last 6 months! I was quite disappointed because I used a different brand in the past and they always lasted years! She gave me the customer service number. I called them and spoke to someone very difficult to understand. They sounded like it might have been French. Told him my issue. He asked for an order number which I did not have. He pulled up my account and insisted on getting an order number which I told him a second time I did not have. He asked me a third time and I said let me speak to a manager. A "manager" gets on the phone and it sounded like it was the original agent's brother. Again. Very difficult to understand but he basically told me the same thing and it was nothing he could do for me even though he had all my orders up on his screen! I asked why he could not just look at my previous order and he said I had to have the order number! Bad customer service, bad product! No recourse!