Bath & Body WorksReviews of bathandbodyworks.com

It was expensive. I got the black cherry merlot lip mask and it smells like rotten eggs.

In store service great online with purchase and order shity but customer service I just dealt with Joseph excellent 👌 A1 and speedy and the person before him I'm satisfied wish I got my free item that was supposed to go with my order but whatever I love bath and body works if my legs allow I'll just go in-store from now on because I'll get a better service beside customer service fix this please. Thank you from Customer long standing

Early this morning I placed an order with BBW - Items were only available for shipping - I hit place order and I got charged. No email confirmation, but bank charge notification was received. -Called BBW they claim they have no record of order - Called bank they have charge from BBW so they won’t release money back into my account. Bank noted the 3-5 business day hold for BBW to claim or not claim funds - I went back to BBW Online and now what I ordered is out of stock - Great job NOT The BBW customer service saying sorry does not cut it - Why charge me if items don’t exist anymore

Bath and Body Works advertised 40% off the entire store both in-store or online. I live in Harrisburg, PA so I went to the location in Colonial Park. Once I arrived I was told the store was having a "test sale" and not the one that advertised online. Their test sale was if you spend up to $40 you get 30% off; spend up to $70 get 40% off and spend $100 to get 50% off. I already knew the 3 items I wanted and they totaled around $30. I was not willing to buy any extra items because I didn't need them. I wanted to purchase those 3 items and get the 40% off that was advertised as the company wide sale. When I got to BBW and found out you could only get 40% if you spent a certain amount of money, I felt mislead and that the company intentionally created false advertisement. I spoke to one of the store managers and she told me a group of BBW in South Central PA were running this "test sale" in place of the company wide sale. I did not realize that each BBW could operate differently and create their own sales based on store locations? No where in the advertisement does it state that only select stores have the right not to honor the company wide sale or it's up to manager discretion. I am not the only customer who was annoyed by this false advertisement. It was a waste of my time and gas money to drive to the store and go inside only to find out the stores in this area are running their own promotion. I contacted another store and they suggested I order the products online for in-store pickup and that way I could get the 40% off. So I ended up doing just that and about 1 hour later returned to the store to pick up my items. That was an inconvenience! I would suggest that BBW put a disclaimer on their promotions and let the consumer know that ALL stores may not be eligible for the promotion or add some type of similar verbiage. I am a long time customer of BBW and have never experienced this issue before. I am really disappointed ☹️

I had my first terrible experience at Bath & Body Works on April 19th, and it came down entirely to how I was treated by one employee, Kelsey. I’m getting married in Cabo San Lucas and have been buying hand sanitizers in bulk for welcome bags. On a previous visit, staff had no issue with us grabbing sealed sleeves from the drawers, so I did the same this time. On this visit, an employee came over to me and asked if I needed help finding a specific scent and politely let me know that going through the drawers wasn’t allowed, which I completely understood (though it might help to have those drawers locked or clearly marked if that’s the policy). The only reason I'm putting 2 stars is because of this employee, and I'm so sorry I didn't get your name, but shoutout to you! After this interaction, my friend told me the cashier, Kelsey, looked pissed, and was the one who called the employee over with her walkie-talkie, and was "mad-dogging" us throughout the whole interaction. I was like, "Whatever, I get it, they have rules, and the employee was super nice about it, so no biggie." What I didn’t appreciate was Kelsey's attitude at checkout. From the moment I walked up, her tone was cold, condescending, and frankly unprofessional. This totally caught me off guard because I was being very nice and friendly and thought there was no issue. While ringing me up, she removed all of the sanitizers from their plastic sleeves. When I politely explained that I needed them kept in the packaging for travel, she sighed, argued that they “weren’t supposed to be in plastic,” and thankfully went to get another sleeve. While she was gone, she rolled her eyes and mocked me to a coworker behind my back, with my friend, who she thought was a regular customer, sitting in a front-row seat to witness the disrespect. That alone was unacceptable. She returned with a replacement sleeve (which she also managed to damage), continued speaking to me in a dismissive tone, and only then decided to make small talk about my wedding as if nothing had happened. I was calm and respectful the entire time, which makes this even more frustrating. If there are store policies, that’s fine, but there is absolutely no excuse for treating a paying customer with that level of disrespect. This experience felt less like customer service and more like being talked down to and mocked for no reason. I’ve always enjoyed shopping at Bath & Body Works, but this bully behavior has left a negative impression.

Been a Bath &Body customer for over a decade. I always purchase 3 wick candles never purchased 3 wick. With a reasonable sale price for them decided to purchase some just for my bathroom and burn my 3 wick in larger spaces. I now understand why these single wick were so cheap. I burn one and left out, goes back in couple hours later to checkout the scent, ??? What scent? Wasn’t none. I let it burn half was down and revisited my bathroom, same, no changes. I blew it out, tossed in trash and grabbed another scent, come on now exactly NO SCENT again…I was heated and reached out to customer care team, for the two I burned they replaced with two of the same scents, I’m sitting on about 4-5 more of these single wicks, did ask how do I know the rest are not the same issue? Rep stated they’ll be fine? How would she/he assume this? Lord behold days later opened another box, this was te most popular scent Teakwood Mahogany…Burned that darn candle down mid way just to smell not a darn thing..these candles were probably left back on the shelves deteriorated over the years and low priced them to get them out..never will purchase single wicks again, the overall quality has went to crap also. Buy At Your Own Risk

I am writing my review due to loosing my 3 rewards. I spoke with a young lady for assistance on using my rewards over the phone. I followed the instructions I was given while on the phone and instead of using my rewards I was charged. Customer service was closed at this time. Once I informed the young lady that my card was charged 44.82 she put her supervisor on the phone. I did inform them I was trying to use my rewards before the expired on 4/2/2026. The sup told me it wud b better if I came in to mk sure that my rewards was properly used n I cud come n on 4/2 /2026 rewards dont expire until midnight. The sup did advise me that I cud call customer service n they would be able to help with using my using my rewards. Not to mention when I went to try n cancel my order it stated I only had 15 minutes to cancel order. Well low n behold I go onto my account and my rewards r gone.When I informed the sup on 4/2/2026 she stated she remember speaking with me n I was suppose to come n that morning . I made sure I asked if my rewards would be avail on the day of she told me yes they had ppl come n all the time the day of and used their rewards. I let her I informed her previously I work 8-5 so I know I didn’t tell her I wud come in the morning of 4/2. They was still very polite but I’m still clueless as to y rewards would end the morning of the due date n not at midnight the day of. I’m very unpleased because I’m not one ever really hv rewards so this was something I was really looking forward to.

Oh no they di int! AGAIN. In December I here waited in one single line for them to tell me I have to wait because there's another line that's doing pick up orders. Exsqueeze me?! I come back another time to apologize to a manager for my attitude and explain what happened. This manager says that shouldn't be the case If I waited in line and I'm next they should just be able to assist me. Even though they try to do pick ups on one computer, they can do it on any register. Come in today and again I'm told the same thing that that they can't help me and that I need to move one register over. I waited at the register who wouldn't help me, so she couldn't help anyone else until I moved. What was the point of not helping me if you still can't help the next person until I get helped? I know not to do pick up orders at fashion Fair because they want me to wait in a single line and then tell me once I get to the front that I need to go to a different cash register since it's just one step over. If that's what they want to do, no problem, AS long as there is a sign indicating such so I'm not caught off guard waiting in the wrong line.