Bath & Body WorksReviews of bathandbodyworks.com

I placed an online order on 6 November and didn't receive my order until 20 November due to shipping delays with Hurricane Eta. The box was severely damaged during transit and an item was missing so I called customer service and they took care of it immediately, replacing the missing item. I was a bit leery after reading so many negative reviews but want to say kudos to the helpful lady who took care of me. Based on this experience, I would definitely order from B&BW again.

The organization or the store to allow people to enter the store due Covid 19 concern was well organized. The staff was very friendly and told me about the new products. Overall great job.

I got say this is the first time I had a wonderful experience at bath&body works, I was in the store on 11/20/2020 at Daisy help me out, great attitude definitely should hired more people like her 😊

I was recently charged for shipping when I should have gotten free shipping since I spent over $50 on my purchase. When I noticed the error I immediately jumped on the chat and the representative was super helpful. I forget her name, but you could tell she was a real person behind the screen by her interactions. I definitely felt like my concerns were important and promptly taken care of.

EXCELLENT customer service from Kayla AND Amanda today 11/18/20 at the store in Chicago Riverpoint Center on Fullerton 60614 They graciously helped me with a return/exchange. It took awhile and that was my fault but they worked hard to help resolve and fix everything. I left a very happy shopper! Thanks again to BOTH KAYLA & AMANDA

Incredible customer service!!!! I received my order today and one item was broken. The sweet lady from customer service fixed my order and it only took five minutes.

Okay, I never had any strong opinions about B&BW until today. I had a package stolen off my doorstep and contacted them to see what they suggested doing next. They offered to replace my package for free. The BEST customer service ever, seriously. I had a similar issue with Urban Outfitters once and they refused to help me and even blacklisted me from shopping online after arguing with them (the shipper stole that package, I had footage. And I live in Brooklyn so this is a common issue). So long story short, I will be buying from Bath & Body works for life.

I absolutely love bath and body works. The minute you walk into the store the associates are asking you if you need a bag and are you looking for something? The store always smells great. It a great friendly feeling that you just want to shop. My review is for the aromatherapy I just got a couple of the eucalyptus and spearmint and creams. Its the best. When you apply it your skin is soft and soothing the fragrance is a fresh scent very aromatic. I will definitely tell my family and friends about this product. Overall great experience.!!