Bath & Body WorksReviews of bathandbodyworks.com

Please ensure next your time that your floor staff do alert about customer waiting do get more information about your products. Been standing for 10 minutes without any assistance. BBW outlet kota bharu branch (KB mall) 9pm

The last 3 visits to b&bw,were disappointing & frustrating. I shop the app for my local location,then hp there to purchase the items that were supposedly available,in store. Unfortunately,I end up wasting time & gas to find out they don't have it. The staff are no longer as friendly as they used to be.

An online order placed March 4 with an $8.00 shipping fee did not receive any attention until March 7th. Today March 10th I received a notice that my order will arrive March 12th. Why pay $8.00 in shipping for an eight day long delivery? I won’t order from Bath and Body Works again.

If you want your items in good condition ( new packages, not expired, not stored in a bad condition from head to toe ) DO NOT order ONLINE, be fooled by prices & offers cause what you get is old unscented poor products. U loose your money, your products & trust in Bath & Body works. Spend your money on what you see in front of you check the package if old or new, open & smell or check opened samples!

Made an order on the European site. Order marked as sent. No tracking link. No info on who it was sent with. Zero info 👎👎 Also customer service ignores you. What a disgrace.

Every time I try to order something from Bath and Bodyworks online it comes damaged. I do NOT understand why such a large company cannot use paper to protect their products, a little tape to keep soap lids closed, and keep themselves from the expense of refunding and reissuing items!! This has been their way of shipping for YEARS!! Make that make sense!! All of the wallflowers are broken, the soap tops are either broken or open. I just don’t understand. Terrible service.

Long story short bath and Bodyworks lost my package. I only found out because I reached out to them. After multiple agents that clearly lied to me because they said my package shipped out but in reality they lost my package. After multiple agents, disconnected calls, supervisors, they have yet to reship out my package that I already paid for. Their response please be patient. I asked for my package to be expedited since they lost my package but the supervisor told me they don’t do that for customers. At this point all I can do is report them to the better business bureau. Even after they lied to me ( I have all conversations saved to back me up) lost my package, they have yet to make this right. Oh and I spent over 100.00 on this order. The items I was really looking forward to have since been out of stock after knowing my package was lost. If my package never went missing I would have all my items. Terrible customer service.

There are two products from Bath & Body Works that I really enjoy: candles (& the special fall candle event) and the men's body washes. Last year, I "waited online" for my turn to place a candle order. I placed the order and still have evidence of it. However, while it did show up as "pending" at my bank, I never received a confirmation and, of course, the order was never shipped. I exchanged chat messages online multiple times and they were worthless -- repeatedly telling me they couldn't find an order I could prove was submitted. Unable to access any other way to contact customer service, I actually wrote a letter with all the documentation. No response! Given all the complaints here, it appears obvious they just don't care about customer service or solving customer's problems. Fortunately, even though the products are favorites of mine, there are alternatives and Bath & Body has lost this customer!