Bath & Body WorksReviews of bathandbodyworks.com

I wrote a review for a product directly on the bbw website Days later I received a email stating it was " Moderated " this is what it said... ""Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"" It was a unfavorable review, however it was honest. I wasn't vulgar or rude in anyway. The bottom line is that BBW has significantly cut quality. Bodysprays especially. They arwatered down and have no staying power. Bbw has had 6 years of downed sales and has come in under revenue protections several times. Even with the downed sales they still had a revenue of $1.6 billion ( approx )last year. To cut quality to gain more profit is ridiculous. To think they wouldn't lose longtime loyal customers shows they aren't thinking about the customers. They are making bad decisions over and over and when reviews reflect that they are deleting them. There are so many other choices for brands other than bbw... Brands that have better quality and better prices. Dont waste your hard earned money on bbw.

I purchased dryer sheets. When i received them i was excited to try them out. But when i used them once my blankets dried there was no scent all very disappointing for the amount i paid for them.

I am a regular customer spending hundreds of dollars year round. I use the wallflowers. I change the plugs out seasonally. One of my plugs started leaking oil on the floor. I took it back to store to be told that if I don't have receipt all they can do is give me the basic plug. I paid $22 and they are offering me an $8 plug. I then called customer service, same response. I have the plug in hand and they do NOT stand behind their product.

I ordered product when they had a sale at 50% off. Aday after I receive my product they advertise the same thing even cheaper. I don't know if I will purchase from them again. Don't drop the price again after I have made a large purchasw!!!!

Visited their Oxford Street London store yesterday and treated myself 1st time with Bath & Bodyworks goodies as I just got paid. 1 girl behind the counter and a queue and 2-3 staff floating around. I asked the girl behind the counter to get someone to help her and she just ignored me. With that, I left the good behind £50 value, and left the store. B&B need to Invest in customer service and have 2 staff behind the counter ...after all it's the customer that pay your wages !!! Don't keep customers waiting in a queue when other staff are free.

I have been shopping with bath and body works online and in store for YEARS and I have NEVER had an order get lost. I am very disappointed and my feelings are utterly hurt! My order of 10 candles was delivered to someone else while I got their 5 candles. I ordered some candles that are rare and at least one other one that is rarely in stock. My order was initially scheduled to be delivered 3/25 yet it was delivered 3/23….i knew then something wasn’t right. I get home from work grab my package from the porch and instantly felt this doesn’t feel like 10 candles. That’s bcos it was not. It was someone else’s 5 candle and 1 hand soap. I buy BBW candles ALL THE TIME and usually have at least 30 candles on hand that haven’t even been lit. You guys dropped the ball big time and the representative although willing to place a new order LACKED EMPATHY for the situation. She offered ZERO CONDOLENCES and was quick to reorder and cancel. I was just another caller not a long time valued customer who spends roughly $800 or more a year on candles. The main candles I wanted in this order are no longer available and she made no offer to do anything to make up for it other than refund them. ARE YOU SERIOUS the lack of empathy made me want to tell her off then hang up on her she had zero remorse for the situation…ZERO!!! She COULDN’T CARE LESS!!!! What a mess!!!! I’m SO IRRITATED with BBW and the service received all around! No one else is going to have the variety BBW has, but it’s time to shop around and in time I WILL ADJUST to wherever I land!!! IF YOU CANT KEEP UP WITH THE DEMAND OF YOUR SALES AND OFFERS DON’T have such sales that prevent your staff from keeping up with demand. For the record. this WAS NOT a delivery issue… this was a warehouse packaging issue. Your representative didn’t even care to ask such details which could have been helpful to determine the issue and implement a better or review the existing process to prevent this going. The she tells me I can either take the candles to the store or keep them! I wish I would get in my car and drive to the BBW to return some candles I didn’t order while still not being able to receive what I did order !!!. I’d rather throw them in the ditch!!! I’m sure the online team will respond with some generic response rather than a genuine concern and empathy. The rep didn’t even offer any gift card or anything to attempt to make it right. I’m so annoyed!!!

The recent storewide sale of Buy 2 get 2 seemed wonderful--but was actually a bit of a nightmare and overly confusing. I left the store confused and disappointed. Typically the Buy...Get...sales necessitate you BUY and GET the same type of product. This STOREWIDE sale seemed to have everything mixed together. So if you buy 2 $18 skincare lotions, you would get 2 $5 plugins free ???? The salespeople seemed to understand it even less than I did. I finally asked, "Do I need to do 2 separate orders?" Lady checking me out did not know. So I did two separate orders, but it still did not ring out to 50% off. So, the Buy 2 Get 2 was very misleading. I left frustrated and aggravated that I had even gone shopping. (Which was the true crime as I love shopping) This was extremely disappointing.

Bbw in Yukon Oklahoma sucks . People working there can’t figure out what they’re doing , went there to get my bundle and they couldn’t offer it because they did t have the bag … I didn’t even want the bag . Will. It go back again