Bath & Body WorksReviews of bathandbodyworks.com

I bought the car air freshener for my son. The cartridge leaked and ran down his dashboard destroying the finish. This will be a very costly fix. Consumers should be warned.

I thought online shopping from bath and body UAE website will be a wonderful idea but it was terrible! I ordered and post a week they send a message saying 9 products were removed then cancelled it without telling me as a customer waiting for nothing! not mention the bad abounded customer service that you can not reach in reality.

Crap service at Aberdeen Mall in Kamloops

SHAME ON YOU, Bath and Body Works (B&BW)... your customer service is terrible!!! I recently made an online purchase and got distracted by my granddaughter and forgot to put the promotional code in before completing my order (#38646354). Within the hour and still within the promotion period, I emailed B&BW customer service giving details of my mistake and asking if they would credit my account using the current promotion. I heard nothing back. I sent another email to B&BW last week and still have not heard anything back from them. Was this my mistake to begin with? Absolutely, but I truly believed a company like B&BW would at the very least acknowledge my communications with them and try to help me in some way. I received the full-price items yesterday and won't even open the box. They're all going back to a store closest to me for a full refund. Do you people think you're the only ones who make soaps, lotions and creams? B&BW, you've lost me as a customer because of poor customer service. I'll buy my products elsewhere.

I am very upset today is Monday 9/9/2019 I had a coupon that was Buy 2 get 2 Free! The coupon started on 9/5 and ended today 9/9 at 5:58. I asked the lady what candles does this apply for or is it all of them she said that the sale ended yesterday and that she was not going to give me the discount! I showed the lady that my coupon said that it expires today 9/9 and that I can use it today before 5:58! This is False advertising and this location just lost service and business and future profit because my mother and I were going to at least spend $100 today on products!! I am very mad this was at the Woodhaven Michigan location!.

Site needs some fixes. I hate how they dont let you filter and sort anymore like by price. With the checkout they dont let you "delete all" if you want so if you added a million things you have to go through and delete everything! You use to be able to hover over a item and see the notes of that scent, they dont have that anymore. Dont you realize these things help your customers? And With all the money you make you'd think you would have a "free shipping" option like so many other online sites. Never do you offer that unless its a promo code. Well its almost 2020 and people are spoiled by other amazing companies who know what their customers want, like free shipping. When you have buy 2 candles get 2 free plus a $10 off, by the time tax and shipping are involved its not even worth the buy. I cant tell you how many times i havent bought just because of this ridiculousness. Everyone wants to get their items fast and most of the time if you have a free shipping at $50 or whatever your bound to get more sales. Very stupid in my opinion, all i got to say is id buy more if things like this were adjusted and offered.

Avery (employee) gave a very kind teenage girl (Jane) who was shopping for a birthday gift for a friend a panic attack in the Salem location. Jane has severe anxiety. Jane, while shaking and uncomfortable, got to the point where she asked me if we could leave the store, due to Avery. Jane was walking around the store smelling candles and lotions, trying to find the perfect gift. Avery approached Jane and I and asked if we needed any help finding anything. I said “we are all set, thanks’” and Jane smiled and said “we’re just browsing, thanks.” At this point I see Jane’s entire demenour change and she asks me “did you see that?” Apparently Avery looked me up and down, and then proceeded to roll her eyes. I told Jane to just ignore her as we were doing nothing wrong. Jane continued to walk around the store, but Avery’s eyes were on her like a hawk (just staring blankly it was rather strange) which was making Jane more and more uncomfortable. Avery stops staring for a minute and goes to the back of the store much to Jane’s relief but shortly comes back to the center of the store (back to her stare spot) with another employee. I was advising Jane to ignore it and continued to smell products. At that point, Janes says “did you hear that?” Apparently while speaking to the other employee, Avery pointed directly at Jane while making eye contact and said “they did it.” After Jane heard that comment and had Avery staring at her yet again she frantically asked me to leave with her. Heart racing, blushed cheeks, shallow breathing and all we leave the store.  I went back to ask Avery her name because it meant a lot to the girl who was outside of the store trying to de-escalate from an anxiety attack. The whole situation was bizarre as we were literally just shopping in a store like everybody else? Lastly, I was unbothered by this scenario but I am writing this review on behalf of Jane, who was made to feel uncomfortable, unwelcome, and experience a panic attack in a store that is meant for people to come into and buy things? Still unsure on what we may have done.... Side note: another employee also asked us if we needed help finding anything which resulted in a normal, friendly exchange

I've ordered 2months ago I sent back the package and they never refund me. Horrible experience.