Bath & Body Works - great fragrance finds in shower gels, body lotions, hand soaps, candles, Wallflowers, gifts and discontinued fragrances. Shop online, read customer reviews or find a store near you!
Bath & Body Works (bathandbodyworks.com) has 1,677 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Tiffany F.
Addendum to original review. Not only did they screw up my entire order, they charged my card. Again. For items not received. Their customer service is crap and not helpful. Will NEVER order online again. Lesson learned.
Shopping Exp sharer :.
After so many reviews - I believe I have to agree with many other and stay away from BBW. I used to love there products, but they are really getting to be ridiculous!! I just went online to purchase some items - Semi Annual Clearance items (Christmas scents) and the are not even at 50% off. In the stores they are 75% off, but of course no one has them in the store and the stores state that they cannot order them for you that we have to do it online ourselves. What a joke - they are really falling low. Not worth shopping here any longer!!. Will find soaps elsewhere. For candles go to Kohl's and get their brand they are much less expensive and smell 10x better and the scents are stronger!! Another customer lost for BBW :(
Helen F.
BBW has a terrible online order site. I placed a big order online but did not receive confirmation after 10 minutes. So I quickly placed another one and after I did that I found out the first one took. I called right away to cancel the second order but they told me I could not do that. I was planning to return the second order but I am also missing 3 items. I will never order from them again. Would give them zero stars if possible.
Beatrice B.
Very Weak Scents, need to bring back the scent that you can smell , all the scents are more like scented water!
Dee
They have the worth online service I ever shop with. Received my order for Xmas, got damage item call them up for a replacement. They told me that the item is on it way, that was Dec. 20th. I still haven't got my replacement yet(01/02/2020). They just lost another customer.
Carol B.
SO DISAPPOINTED...BBW’s semi annual sale continues to deteriorate!!! 75% off used to be a great selection. Every year the selection is worse with scents you’ve never heard of and wouldn’t buy because the STINK! I tried 2 BBW stores in 2 different states. AWFUL selection. The 2nd one worse than the 1st. Tried to order something online. Website wouldn’t work. Selection was minimal. Ended paying $5.99 S/H. And told it would be here in a week or two!! Is there an alternative to BBW?
norma Y.
I had a coupon for “free” $5.50 to spend and when i got an item i couldnt even use it. This place is embarrassing to shop at. The coupon wasnt even spcific it just said “restrictions may apply”
brooke W.
I ordered several hand soaps for Christmas gifts. Paid $5.99 for shipping which stated 3-8 business days. Christmas has now past and still no hand soaps or word from B&BW, even though the total amount has been charged; how convenient for them. My tracking information says the package was damaged and returned to sender on 12/18. I have not received any update about my order since the shipping email on 12/17, even after emailing customer service on 12/20. I also received a notice that one item I ordered was out of stock and therefore cancelled from my order. I would have liked to know this when ordering, or at least be given a chance to select a replacement flavor, since the items were on sale. After reading other reviews that are eerily similar to mine, it really smells like a scam. I am highly disappointed and will not be ordering from Bath & Body Works again.
