Bath & Body WorksReviews of bathandbodyworks.com

It truly sucks to write a negative review about any business. But it totally sucks to place an order online and have only five days to pick up WITHOUT any chance to extend that time for at least 1 day. It sucks. Because Bath & Body works is not everywhere in Canada. I lost my precious order. I called costumer service and the Abbotsford shop to PLEASE keep my order for one more day. And of course everyone was sorry that they couldn’t do anything. I very dislike this And now I am trying to find a replacement for this brand because I feel I have been supporting the wrong company. So many years buying from them… I am so unhappy now…

Pésimo servicio en línea se encargó un pedido desde el día 14 de abril y hasta ahorita no he recibido nada

I bought a wallflower from Bath and Bodyworks. I plugged it in and 3 weeks later the paint on my cabinet was completely damaged and dripping off the cabinet. It could have caused a fire not to mention of the paint breaking down and the toxic smell that my family was breathing. It was 11” away from the cabinet, and the repair cost me $180. Bath and Bodyworks did NOT care!!! At all!!! There is no warning on the Wallflower letting you know the risk in using their products!!!

My daughter, a wheelchair user, was refused help bringing a return into the store. The store informed her company policy was to help no one outside of the store . Terrible staff, terrible customer service, terrible company policy. Do not shop there!

I put in an order on their sale items last week my order of numerous foam soaps, sanitizer spray and sanitizer gel came in yesterday and as I opened my box, I had three emptied all over everything in the box. I don’t know if I’m just overreacting, but I feel that they should’ve replaced everything but instead, they only replaced the three that were opened and the rest of them. I have to clean off myself and those were going to be gifts to other people. I just don’t feel like it was handled the right way again maybe I’m wrong….

I have been a customer for 30+ years and this was the worst experience I have had with any company. My product was damaged in transit, which is not my fault, and was then issued a refund without my request. I didn't even know it was damaged until I looked into the tracking information. To make it worse the associate told me it was delivered and asked if I checked with my neighbors. I had to tell her it was damaged and returned to sender. I was offered that the order can be placed again with some discount, but that the original price based on the sale when everything was ordered could not be honored. That is a terrible policy for such a large company. I am so upset that I don't think I will shop with Bath & Body Works again after all these years. I know you don't care because 1 customer makes no difference to your bottom line, but I will be certain to tell everyone I know about this and how terrible you now treat your customers. I have had a few items in a larger order damaged in transit (this is rare) and my issue was always resolved. Clearly something has changed and I don't think the way you treat your customers is worth my loyalty or money.

I had a very disappointing experience with Bath & Body Works that I feel others should be aware of. I received two gift cards through an employer wellness program and uploaded them into my Bath & Body Works app without any issues. After a recent app update, both gift cards completely disappeared from my account. When I went into the store to use them, they were gone. I contacted customer service expecting help, but was told there was nothing they could do without a receipt. Since these were reward gift cards, I never had a receipt to begin with. What’s even more frustrating is being told there’s no way to track gift cards that were uploaded into my account. Honestly, what is the point of having an app where customers have to sign in and can store payment methods, if there is no way to verify or track what’s been added? That defeats the entire purpose and leaves customers unprotected when something goes wrong. This situation shows a serious lack of accountability and customer support. I did everything right on my end, yet I’m left without the gift cards and no resolution. Very disappointing experience.

The company took money out of my bank account for my order which was fine… but then they put it back.. making me think they had to cancel my order for some reason, so I made another smaller order… but then they took the money out again… and repeated the process again with the second order causing a $5 overdrawn handling charge in my account. So here’s to say I won’t be ordering online anymore.. 🙄