Bath & Body Works - great fragrance finds in shower gels, body lotions, hand soaps, candles, Wallflowers, gifts and discontinued fragrances. Shop online, read customer reviews or find a store near you!
Bath & Body Works (bathandbodyworks.com) has 1,677 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Lorraine Van C.
I placed an order 2 weeks ago that still hasn't shipped & they can't even tell me when it will ship yet refuse to allow me to cancel the order! I gave them 1 star because they do have great products! PS I just found out Amazon sells lots of B&BW products & Amazon allows you to cancel orders!!!
Tracy P.
I’ve placed two separate orders since early April. My first order I received three weeks after ordering and was charged twice. They took the money at the time that I ordered and when it was shipped (two weeks after placing order) charged me AGAIN. The other order I placed probably a week or two after the first one. That one finally got shipped. And guess what... when it shipped I got double charged once again. That’s a $100 loss from this company.
Angela R.
I ordered on April 29th ( a 165.00 order ) I got an email on the 7th that said my order was about to ship , now 6 days later it still hasn’t even shipped. I completely understand it taking a little more time but this is too much. I’m so disappointed in the way this order is going and now I’m hearing that people who ordered a week before me still haven’t gotten their order shipped. Taking way way too long. I love bath and body works but am very disappointed in them right now!!
Blanca
I ordered from BABW and not only did the order come after 4 weeks but the order was wrong I had ordered lotion but they gave me shower gel. And they also gave me a broken perfume. I couldn't spray myself with it at ALL. Plus, one shower gel spilled inside the box! Never buying online from Bath and Body works again!!
Monty
We ordered 4 items the last week of April and it was fulfilled on May 4th. Bath and body works uses newgistics for shipping so now one week later it sits without movement making over two weeks in limbo. We will never order from these clowns again. We were billed the day it was ordered but tomorrow we will demand a refund.
Nick P.
Y’all need to open back up how is belk open but y’all aren’t people need the body washes and care products for their skin!!!!
laura L.
Same review as others. Placed order 4/25 and still no shipment. Emails state "getting ready to ship, keeping you safe, extra precautions b/c COVID" etc. Wont let me cancel either. It's disgusting to use COVID outbreak as an excuse for inability to fulfill their orders IN THE TIMEFRAME THEY STATE WHEN YOU PLACE THE ORDER and to misrepresent that ability on their website by trying to bait customers and stating "you can still shop online even though our stores are closed....." How terrible to take advantages of customers in this time of crisis and need
Hase O.
Placed an order 04/25, I receive the same stupid email saying my order is about to be shipped. Well it's been 13 days and enough is enough. I called customer service to cancel my order since it is no way near to being shipped only to be told that it can't be cancelled but I can return it when I receive the order, What? I'm only trying cancel because you're taking forever to ship it!! I will never order from them again and I will never buy anything from this company again, way to go BBW!!
