Bath & Body WorksReviews of bathandbodyworks.com

I’ve ordered online from Bath & Body works many times but my last order will be the last one. It was terrible. After the delivery date continued to change every time I looked, I finally called after waiting about 2 months! Customer service could find no delivery info on my order at all so she was going to place a replacement order. At that time, one of my products was out of stock! The rep refunded me for that and the original delivery cost and reordered the other products that were in stock but when I did receive it, I realized only half of the order was placed. So, I am just going to bite the loss and be done. Very disappointed. Giving 2 stars because I did get the partial replacement order within a week.

Not a fan of Bath and Body Works, but a friend loves their candles. Decided to go on Bath and Body Works website and order some candles for her birthday. Big mistake...instead of candles, I received a box full of drill bits instead. I was surprised to say the least! Mind you, the Bath and Body Works logo was on the box along with my name and correct address. Anyhoo, it took three phone calls to customer service before the situation was resolved. The first customer service representative didn’t have a clue...instead, she gave me wrong information along with attitude. The second customer representative claimed she issued a refund...wrong! She didn’t even complete the return process. It took Shari, the third customer service representative, to resolve my issue! She quickly and completely processed my refund, and was kind enough to give me a gift card for my troubles. I’m so thankful for Shari! She went above and beyond with the excellent customer service! A couple days later, I called customer service and spoke to a manager. I gave her feedback on the below average customer service. Instead, I got attitude from her. When I told her about my unfortunate situation, and the lackluster customer service I received...all I got was attitude. Had to literally beg her for an apology and an explanation as to why I received a box of drill bits, instead of my candles. Even after I commented on Shari’s excellent customer service, I still got attitude from this manager. Welp, I received my refund, and used my gift card. Hopefully, I’ll receive my candles this time around. I’m keeping my fingers crossed! Regardless, I’m done with Bath and Body Works. Unfortunately, they lost a customer. In my opinion, the customer service needs a serious overhaul. Also, the arrogant responses I got from the manager wasn’t a good look. However, I wish Bath and Body Works the best!

Don't do it! Ordered 5 plug refills. Took 10 days for one plug to arrive. Last box arrived today missing 2 plugs. On phone with customer service almost 15 minutes. Never again.

I buy from this company ALL of the time. I recently placed an order online and got it today. I was excited to see the package but very disappointed when I opened it! The products were ok and I bought stuff that I’ve previously bought so I knew they were good. My issue is the way they were just thrown in a box and sent. They arrived very poorly packed and the tops to the body sprays were off. Maybe from being so poorly packed. I’ll attach a pic (if I can) of what I got. You can see a lump under the paper, that’s a air filled thing that’s supposed to protect your items if used properly. I wouldn’t recommend buying anything breakable from them! I’ve been a customer for a long time and I’ll never order online again unless this is somehow fixed. I’m very disappointed.

I love BBW but to have all of your candles and lotions at 75 % off in store only!!!! Not only has the store by my house Not open up yet !!! But I would have to travel Miles to get to one. Not only is there still an pandemic but I had surgery on my knee and can't get out!! And online Price's are not on sale !!! what a mess and Greed!!! Everyone can't get out for various Reasons BBW

This is a stingy retailer. I'm only interested in the Aromatherapy collection. It's rarely on sale, coupons and codes never work, and they even usually charge for shipping. it's always nice to feel you're appreciated as a customer and maybe given a little pat on the back. I feel I have to work for them - I'm retired and don't want a part-time unpaid job - just to get value for my dollar. I'll try a few others, maybe the Body Shop, etc.

I would like to voice my frustration with the online codes to use for discounts. They are 19 (letter/number combinations). Additional number/letters are on the code that you are not told are unnecessary you only get a message that the code is invalid. Online you can only use one code per order which in store is allowed. I am very understanding during the nature of our current situation but with other retailers offering discounts and free shipping at least allowing multiple discounts as is offered in stores would be a step in the right direction. I have been a loyal bath and body customer and will probably remain a loyal customer but definitely frustrated at this time. I will say that when I called to get help (because the chat option was too busy- should be a hint that there are concerns that there is a problem, other than the current situation?) the representative was very helpful and I accomplished getting my 20% discount even though I had to pay shipping and could only use one discount code. I Hope this review does not go unnoticed by someone at B&BW so that future frustrations can be avoided.

I just do not get it. I placed an order on 3/30. Now it is 4/18. I got my usual 200 dollar order for the three wick candles and I waited...and waited....and waited until today. Finally they shipped my items but now I’m worried as my bank act was never charged?!? So they ship without charging? Am I getting free candles or what? I hope this does not mean that somehow it will get cancelled abd I have to wait until the next half off promotion with my 20 percent off coupon on top of that and then three weeks to ship again. This is not the first time they have screwed me up last time was Christmas and a package that was ohhh 6 weeks late after shipment from them. Finally called and they basically called me a liar. I had to submit the tracking info showing that it was never delivered and wait 34 days for a refund.