Bath & Body WorksReviews of bathandbodyworks.com

I have been trying for days to get a refund on a package I never received. I received a partial credit and given the ru around by 2 different customer service representatives. They are a nightmare to get an answer from

I used to LOVE bath and body works. We have a store here in Kingston it’s amazing. But I was told they’re closing and woth COVIDgoing on I decided I’d buy some stuff online. And of course they got me woth all of their deals. Anyways I had noticed the took an extra $20 out of my account. I called them and they told me it was a holding fee. Then I waited a week and called again because I didn’t think it made sense. The next lady I called told me she had no clue why they would’ve taken out as much money as they did. The next lady I called finally told me it was in US but they still did take out an extra 20$ and she was very kinda and was able to give me my money back. I had received an email finally around this time saying that one of the items I had purchased was now out of stock and I’ll be getting my money back within 5-6 business days. So I waited about a week never got the money back. So today I FINALLY got my order and I noticed one of the perfumes I got was missing the tube inside of it to spray it. So I called to tell them that it was missing the tube and how I never received my money back for an item that got out of order. She tried explaining to me that they never take out money until the items have all been delivered. Which was not why happened in my case. They took out $152 the EXACT day I bought it all online and she kept saying they didn’t add the lotion on that was out of stock but they did because it would’ve come out to almost another $20 less than it said on the bill. So I started getting mad at the lady and how she refused to believe me and seemed to have thought I was making up lies and how they never took any money out of my account until today (the day I got my order) so I told her just give me a new perfume this is ridiculous I just lost another one of your customers and I will be sure to let others know about my experience with you guys

Wort company ever. Never buy her again

Open up Everyone else is open.

I ordered some fragrance plugs and fragrance refills on may 21st, our order totaled just over $78.. We received order confirmation almost immediately then on may 26th we got an email saying they were still processing our order but we could expect delivery from June 1st- the 15th.. We never heard anything else from them. I called and spoke with a man on June 16th after our package not arriving in the time window given. He was sort of nice but when I insisted on a refund he said he would track the package for me and said it had arrived in NJ on the 1st of June and then made it to Georgia on the 5th..!? I said well I’m not far from Georgia so don’t you think it would’ve arrived by now? He said I’m not sure but gave me the tracking number so I could track for myself. Then said let’s give it a couple more days and if you haven’t received your package then we’ll give you a full refund. Waited and nothing ever came.. big shocker. After getting off of the phone with him I tried tracking the packing and long story short, it said usps was still waiting on the package from the seller and there were no updates at that time!? Are you freakin kidding me!? So dude lied? Wow. I called two days later and the woman I spoke with was very nice.. she said I would get a full refund in 3-5 business days.. still waiting on that. Never again will I shop with them.

i received a broken candle in my online order today. Now this has happened before and I usually just go in store and exchange but with corona my stores are closed. i called customer service and repeated my order number three times to this rude rep. After the address not matching up it was determined she still somehow put down the incorrect numbers. After correcting her yet again rudely said "ummmm thats not that what i repeated to you maybe you should have corrected me". LOL Absurd. I dont know why you are getting an attitude for not being able to type a really short order #and do your rather simple job. She claims she sent a request for a replacement candle to be sent. I didnt receive a tracking number or anything so I am skeptical. Bath and Body Works has become such a joke lately. I'm starting to buy Woodwicks instead.

I will never order online or go to bath and body works again! They owe me $50 and I’ve been waiting for weeks for it and somehow the pending transactions cleared! So I can’t go to the bank to fix the problem. Do not order online!!! I wish I could give them a 0 star

my honest experience with buying from bath and body works is that about 2 weeks ago i ordered 2 lotions, when my order came 1 week later i wanted to put the lotion in a little bottle so it does not take that much space. after when i was dumping it in i saw a sharp thing inside it. i took it out with a pencil and it was a nail. i was very upset :( i have been buying from bath and body works for a really long time!! i called bath and body works and told them what was in it, and they just gave my money back and made me pay 12 dollars they said sorry but you can blame this on us. very disappointed. never buying from here ever again!!!