Bath & Body WorksReviews of bathandbodyworks.com

Went into BBW located in Westminster, Maryland and the employee refused to honor my coupon. I do alot of business at this BBW. I think was very poor service waa provided. Not sure if the coupon came out of her pocket. Then she had the nerve to tell me she can do a separate transaction. I should’ve have went to another location. I will not be back to the Westminister location. I felt sum type of way about there service i received abd how the employee refused to honoer my coupon. Horrible customer service!

I can finally take Bath & Body Works off of my shopping list! They have made my shopping experience bad one time too many! Their site is designed with algorithms that learn what you want and raise prices. I had to remove a sale item because the available store changed, when I put the sale order back in one minute later the sale went away. Not the first time this happened. This all happened right before 10:00AM . Then, they claim you can use free items on anything but they only work on body care items. They claim cruelty free products for animals but then also claim they can’t control when their 3rd party vendors that practice animal cruelty, as if they are forced to use those particular vendors or can’t somehow take matters into their own hands. I will shop at more honest establishments like The Body Shop, Tree Hut or Pacific Beauty.

I've been shopping at Bath and Body Works stores since the late 1990's and when you started internet service it became very convenient. I love your products and service that I have received, until now. When I make purchases, I like to stock up on all my items. Back in July 2025 I made my usual large purchase. I bought different fragrances of my favorite moisturizing creams and shower creams. Every product was fine except the shower tube that the Cinnamon Toast came in. Every time it gets wet it starts peeling and I get it all over my hands and washcloth. Also, bits of it drop to the floor of the shower. The bits are very difficult to remove. I called customer service on April 2nd and explained the problem and concern about the packaging. None of my other fragrance tubes have this problem. I requested that this info be forwarded to the proper department and was assured that it would. I also requested a response in any form. The associate offered me a 20% off coupon for my trouble and I was delighted to receive this offer because I was ready to stock up on some new supplies. She said that I would receive notification of the offer with 3-4 hours. I thanked her for the consideration. I never received the gift so I called again on April 6th, went through the whole story and asked about the discount. The associate apologized and said that she would address this for me. I thanked her for her help and again asked for a response to the product problem. Well, I am so disappointed that I again have to inquire about the product issue and offer of the 20% discount on my future purchase.

I was in the Bath and body Works and Bayers Lake on April 19th. We had a gift card and I scratched the pin code and put it in and tapped it. It did accept it but then on the transaction receipts on the computer system, they were saying it didn’t take it. They gave me a phone number I couldn’t use the phone number because they explained to me that the Bath and body Works customer service blocks unknown numbers if you have an iPhone which I do. Every time I called, they said they would have options to help me, but they never did another time I called they said while we’re gonna put you on the phone with an online agent that was a lie she came back with the same phone number I already had. I was talking to three online agents at different times. The first one seemed fishy because she only asked for my email. She didn’t ask for any of the information from the transaction receipts or the gift card itself. She said you have to wait one or two business days for someone to email you to sort things out nothing happened. A couple days later I was talking to another person and this one actually asked for information about the gift card and they said you have to wait 24 hours before someone emails you with a new gift card or someone to reach out to you to fix this issue. I never got new email or no new gift card. And then when I contacted the last representative, she told me it took 3 to 5 business days for them to email me my new gift card. She did ask for the gift card information all she asked for with the big number on the card, however they said they couldn’t find it. Well they couldn’t find it. They could be emailed me back and explained that to me. However, she said you have to give me time and I will issue a new digital gift card in your email. Well it’s been 3 to 5 days and I haven’t got anything. Bath and body Works like to lie to you they want you to think they have a customer service and that they’re doing something to help you but they don’t they tell you lies. They’re retarded with one lie to the next.

Customer service is horrible!! Not a company I want to do business with ever again!

UPDATE TO BELOW POST: PayPal refunded the purchaser of the E-gift card with no issues. They were more efficient than Bath and Body Works, which says alot. I received an E-gift card on 12/31/2025, and it was accidentally deleted. After calling "customer care", I was told that they are unable to retrieve transactions that are that old (5 months to be exact). I was lied to by the customer service agent who told me that I was speaking to corporate. A supervisor got on the phone and told me they could give me a courtesy $20 gift card, which I denied as the gift card that was originally sent to me was $40. It is very deceptive to offer e-gift cards for purchase, with no supposed expiration date, however if you wait too long to use it, there will be no history of it. I plan to have the purchaser dispute the purchase with their bank, and I am completely done with bath and body works after over a decade of spending money with them. Instead of spending my time chasing money that was stolen from me, I choose to inform others of Bath and body works's deceptive practices. DO NOT PURCHASE E-GIFT CARDS!

I have been a customer for many years. I find it frustrating when I find a fragrance I really like for shower gel, lotion and spray mist and when I go to reorder, it is gone. I am not a fan of Japanese Cherry Blossom (which they always seem to have) but over the years I frequently ordered White Citrus and Twilight Woods. I am considering using some unscented products and the getting a body spray somewhere of a scent I like that I know will be continued.

I have been buying from bbw and I spent approximately 2200 a year and just went to bbw in midland Texas and my surprised they no longer give away the small bbw bags....I just spent almost 200.00 dollars which it was to give away....ya'll are not the only store out there so by saving a few pennies ya'll lost me as a customer....your prices are overpriced and ya'll have become a cheap company....I love customer service and ya'll don't have it