Bath & Body WorksReviews of bathandbodyworks.com

I called the customer service department on 9/17/2020 and spoke with Valerie Sparr in in Illinois. I received an order including five 3-wick candles. Two were extremely broken and packaged differently than the other three candles. I previously received another order in which another 3-wick candle was broken with the same packaging as the the two that were broken in this order. When I called to receive assistance, I was spoken to an unprofessional and very rude manner by Valerie. She would continue to interrupt when I was trying to speak. I finally asked for a supervisor and their name after the process with her. I was then told that she would have to see if one was available. Also, she could not give me the name of her supervisor. I was not tranfered to a supervisor nor was the matter of the broken candles resolved. This was the worst customer service experience.

The store in Battle Creek Michigan took the covid guidelines way too far! It’s required for all customers to use hand sanitizer, which in itself is not a cdc guideline. The lady at the front didn’t ask me, wait for me to put my phone in my pocket, she just sprayed me without my consent!!! I had a burn on my hand and that hurt bad! So inappropriate!!! Needless to say, I didn’t shop there and will not be shopping there ever again! Shame on you!!

I have shopped in store and online for years and today was the worst experience with this company. When I walked into the store, the girl grabbed my hands to spray me down ! I had just used hand sanitizer when walking into the mall. Then when I went to pay, they wanted me to buy three, get three free (which I usually do) but today I had more things than usual so I wanted to take advantage of the buy 2 and get third free, which was on the same sign. The girl said "that's not how it works". Well by this time I was just fed up with the whole store, I put one back, paid and left. As I was walking out the door the first girl was telling customers to spray their hands not grabbing them like she did mine. Needless to say, I won't be going back to that store, Scottsbluff, Nebraska. I have always loved the products but unfortunately will be spending less because of a bad experience. I will wait until I go to another town. When I ordered online, it took way to long to get so I won't do that again either.

I have a very bad experience in bath & body works on refund issues. I bought sale items online last July 27 and they deducted the amount on my card. They sent an email & SMS for my order confirmation. Same day, they also sent SMS that my ordered was cancelled due to payment error. Also the same day I sent email in Alshaya and also had a live chat on B&B site to inform my complain. At first they said my order will proceed just wait for days. I waited for days and still my order status was cancelled so I call customer service last August 4 & she gave me a ticket number to follow up for my refund. She confirmed to me there was an error and they already deducted the amount in my card and will refund it within 14 days. Today is Sept 7 more than 1 month and I keep on calling them even sending an email but no proper response. Customer service will make a promise that it will refund soon but no action was taken and every time you call they will ask you to wait for a week. Be careful in buying online sale in bath & body because this might happen to anyone and it's very hard to reach out with them when it comes to refund. I hope they will take action soon for this kind of transaction error.

I love the products from Bath and Bodyworks but I had a very bad experience when I ordered four candles first my order got lost so they had to replace my order on the replacement order they messed the order up and sent me one candle instead of four when the order finally came one of the cameras was broke after waiting and waiting for this order I was so disgusted my whole purpose for ordering online was that I didn’t have to go inside the store due to this coronavirus going around but waiting a month for my order I still had to go into the store to replace the broken candle

The website is bad. You can't find out if something is in stock at the store you're trying to shop at without calling the actual store, I'm trying to plan what I wanna buy but the website is unhelpful!!!!!

Sketchy return policy and no consistency in terms of said return policy. Going to try to keep this as to the point as possible. Honestly I rarely leave reviews but for the sake of hopefully helping someone else for the love of god don’t order ONLINE if you’re expecting to rely on returns if you don’t like something you receive. If you love something, just go to the store. On the surface it looks great and risk free, especially when you see “Satisfaction 100% guaranteed, return for any reason” posted everywhere on their site and in stores. Return is stores will often only get you a merchandise card and you’ll be charged an arm and a leg to return anything by mail. If you’re happy with that then great, but if you’re actually looking to get your money back then beware. Please read the fine print! In stores won’t always honor the return policy as it is described on your invoice. There are no return labels and they say the return charge is on you. Ends up being a stonewall situation when shipping carriers charge by weight and shipping $80 worth of candles (6 candles weighing 11lbs) will be $30 plus to ship back to them. I live in Yuma Arizona and I just want to say that Ashley, the manager at the Yuma Palms location was extremely polite and genuinely cares about trying to help. In this situation her hands were tied, but I appreciate her going the extra mile to at least try to help. Customer service by phone is always a hit or miss depending on who you happen to get. I’ve spoken to really helpful people, and those that were straight up rude and not helpful at all. Just be aware of what to potentially expect when you call.

Horrible charge 14.50 for a candle that doesn't have any smell rip off don't buy