Bath & Body WorksReviews of bathandbodyworks.com

I used to LOVE getting BBW candles, now they are just an overpriced joke. How little scent can you put in a candle and how much more can you raise the price?? I order many scents, many candles and lately they have all been lack luster especially when I remember paying 11$ for a three wick when they were on sale and now they are up to 14.50$!? not worth it.

The online store sent our order to the wrong address, then returned to sender 3 times, and finally after hours of waiting for a manager who never answered they finally said after months of waiting that they cannot send products to an APO address; yet their website allows customers to add APO. The customer service reps are rude, untrained, and don't care. Complete waste of time and money.

Received coupon in the mail for free gift. Coupon specifically says no purchase necessary. Went to my local Bath and Body and picked out a travel size lotion and when I went to the counter the associate said I have to make a purchase to get the free gift. I pointed to the coupon where it says no purchase necessary. She said again you still have to buy something. What??? She went in the back and said she asked her manager and her manager told her I have to make a purchase. I said you’re telling me that no purchase necessary means I have to make a purchase. She said yes. I walked out and will not return. Either your staff is incompetent or you have deceitful coupons.

I ordered a few products and got the shipping email. Then an email saying some products were out of stock, yet I was charged the full amount. My package is a week late, never came. And tracking stops online. I called for a refund and they said they'd ship it again. Can you tell me where it is?? Women sounded like she was asleep and all I heard was the phone rubbing on materials. I felt like i was giving my info to someone that shouldn't have it. Disappointed.

I have never had a good online ordering experience with bath and body works. I missed out on the sale because they ran out and did not inform me that until the next day AFTER they charged me. I missed out on an amazing deal and I'm super ticked off about it!

The online customer service staff is an absolute JOKE. They’re not professional, they can’t even pronounce the names of the items, and no one seems to know what they’re talking about. So I placed an order earlier today & later on today I received an email stating that 3 of the items that I ordered were out of stock. (Went back on the website to confirm this & you could still add all of those same products to your bag). None of the items said that they were out of stock. Anyways, I called to cancel the entire order bc the three items that were cancelled, were the main three items that I wanted. I paid $120 for all of my items. The extra twenty was for overnight shipping. The rep explained that I hadn’t been charged for the items that were out of stock, (even though it had clearly been taken out of my account) & that it should reflect within a few days. The price for the two items that were still in stock & would be still be shipped to me, was $66. (They sent this via email). I asked the rep what was the total for the refund for those two items & he told me that it was $20. Excuse me, but HOW?? I had to correct him & break down the charges that were in the email. He proceeds to say “oh I forgot to add the other item & the shipping cost”. Ridiculous. I hung up bc I was on the phone for more than 20 minutes with him supposedly trying to process a simple refund. I called back only to speak with another incompetent, uncaring rep. She tells me that I’ll only be refunded $30. I had to reiterate the same thing that I told to him to her. She had also “forgot” to add in other costs that I PAID FOR to the refund. Needless to say, I will only continue to buy items from my local store bc that experience was absolutely horrendous. Get better workers for your company.

I absolutely love Bath and Body Works products, but I'm really irritated with the online site. Three times now I have tried purchasing things while a promotion is going on and it won't accept my card, my husband's card, or my Grifols card. All of them have money and there's no reason why they shouldn't work.

I ordered something & it had no smell to it at all called and ask to return it or get a replacement since I was going to order something they could put it with that order. Customer Service said had to return in store which I don't go in stores so she said I would have to pay to return it pay to return something that is no good from them?