Bath & Body WorksReviews of bathandbodyworks.com

Still waiting on an order placed weeks ago. They have sales “in store only” - not a good idea to attract crowds to the store during a pandemic. I’ve been a good customer for years but service has gone straight downhill in the last year. I’m done.

I've always liked Bath & Body Works and never had issues until recently. I ordered the winter candy apple gift set for my sister, I realized after a while she had not gotten it yet, so I checked the tracking. It showed that the day it shipped it was returned to Bath & Body works because of a "service disruption". No one called me or anything, it literally just sat there at Bath & Body Works for a week. Last week, After 30 minutes on hold, I was told I would get a refund because they didn't have any more of the gift sets left. I was also told I would get a coupon for free shipping on my next order and a discount. Never got the email, never got a refund. Called back today and spent 25 minutes on hold before I got hung up on. Really annoying, especially since it was during my lunch break at work. Finally did the online chat, was told that someone started my refund but didn't finish it and that's why I didn't get it yet. They told me they've finished the refund, still waiting on it. Never got the email either, when I asked her to resend it. I know there's no issues with my email because I keep still getting their sale notifications. So, not only is somebody not going to get a gift, because there's no way I'm ordering from them again anytime soon and the item isn't even available anymore. But I'm still waiting on my $40 refund.Terrible customer service, especially during the holidays. I've been reading that people have had similar issues, and it seems like maybe they're not even shipping this stuff out at all. Just saying that it was damaged, when really they just don't have the stock. It's so slimy though, that they're not even letting people know, it's like their purposely just trying to keep your money.

They have strict restrictions on the amount of people who can be inside there stores. I think the number is 9. So you have to wait for hours in line outside in the cold example Shelby Creek location in Shelby Twp Mi to be that ninth person inside to make your ourchase. My question is WHY does BBW NOT CARE ABOUT THERE LOYAL CUSTOMERS AND LOYAL EMPLOYEES?? Easy fix at the location mention RENT or PURCHASE heaters for them Home Depot is right next door... Unbelievable on the amount of $$ you make that your upper management would not have already provided this..

I love the products at Bath and Body Works and they have good sales, however- they have now lost two packages I ordered over the past two months when taking advantage of online sales and coupons. Their shipping company Newgistics via Pitney Bowes is trash. I have heard so many similar stories I am beginning to wonder whether there is some sort of racket going on! Their tracking is terrible and it shows both my packages bouncing around the country and then ultimately in Grapevine, TX. where they still remain. I have consulted customer service multiple times with no resolution. Apparently this is becoming a common occurrence. I ordered lotions during the $3.25 lotion sale early November (14) as Holiday gifts. Still have not received them. And as I have heard from others, the $3.25 will not be honored if you have to get a replacement package and even if the price manages to be honored in some instances, the product you wanted will then be out of stock.my second lost order was during Black Friday. I am very disappointed and will not order online again. It’s a real shame because I have ordered many times online in the past and when they delivered with FEDEX and UPS it was fine.

Website can't keep up with sales. Was cancelled twice on both the live chat and the phone call when requesting customer service. Will take my business elsewhere.

I have been using their products for years. Lately I have noticed that the wallflower scents are not as strong and the candles don't leave a lingering scent in my house when not lit like they used to. I guess they changed their scents. I also noticed my AC filters were black. Changed to soy wax melts and fixed that problem. Will no longer waste my money with this company anymore.

I have a red kitchen with a crystal clear hand soap dispenser so I was looking for a red soap. I found some that I thought I’d like the scent. Boy was I surprised to find that all the gel soaps were clear. Bummer for my purple bath & green bath too. BTW the Lavender has no scent. Very unhappy with their product displays. Winter candy apple is a nice scent. Winter citrus wreath not so much. And lavender no smell. #bathandbodyworks.

I had recently ordered some items from b&b on 10/18 and was told that b/c of a glitch in their system I would either A) have to wait until Nov 21 to possibly get my items if, not I would receive a refund then, or B) cancel my items and receive a refund now. I contacted customer service to cancel my items, and instead of canceling it, they said because of the glitch I could get the items for free. Unfortunately, I seen that they charged my bank account again so I contacted customer service again and they told me that they could not honor their agreement and that the items have to be returned if I wanted the refund (thanks for trying though). I think b&b is a great business, unfortunately I will never again try and save time by ordering off the website, just in store purchases for me. And from what I have read, this is a COMMON occurrence.