Bath & Body WorksReviews of bathandbodyworks.com

Poor customer service, promotions are not always right, charge you more Even with code, very disappointing!

E-coupon said $2.99 hand soaps. Wall sign said 5/$28 hand soaps. I chose 5 hand soaps and went to checkout and girl said my soaps would all be full price. I pointed to the sign on the wall where I got the soaps and she just said, "Sorry about that - they are full price...I can show you the table for the $2.99 soaps. Very poor service and false advertising.

Bath & body works has scam sales for instance they had a Father's Day sale but yet they ended it one week before Father's Day The sale was like 2 days

BBW always has a Semi Annual sale in the summer and they bring back previous top selling scents that have been discontinued. This year is the first year they haven’t brought back country apple. I guess I won’t be buying bath and body products anymore 🥹

I normally love this store but, when I went into the store on my birthday to claim my free birthday gift. When she scanned my item and my rewards. I found out I had to make a purchase in order to redeem my free birthday reward. This is very upsetting

Cashier Refused to give one extra bag for TWO kids (friends ) orders. I explained they are going to different houses and willing to pay to extra small bag . But she said we are not allowed!!! Unless you divide the order !! I had no problem doing that, so I paid twice with my card just to get two bags. Even then, I offered again to pay for an extra bag, but she still refused. Honestly, this was disappointing and not the level of customer service I would expect from a brand like Bath & Body Works, especially considering I spent $62 on a few hand sanitizers just to make two 9-year-old girls happy. As a pharmacist, I deal with customers every day, and if someone needs an extra bag—even for a small purchase—we try our best to accommodate them. I clearly explained why I needed the two bags, yet there was no flexibility or understanding. I find this experience disappointing and unprofessional for a brand of this caliber. June 13,2026 at 5.06pm store 86045 Trans 8622 and 8622 Total each #$31.41 Sale #86045006862206132026

I had to mark one star to proceed. I wish I'd checked reviews before purchasing. I'm baffled that such poor service, shopping experience, e-Comm platform and shoddy customer care can even exist. Point is, a shopper will get fooled only once. Point also is, perfumes degrade very very quickly and could be used as a bathroom freshener if you're lucky and point is, have really rock bottom expectations before you shop. Also, even when you're highly dissatisfied, you don't even have the option to cancel your order EVEN WHEN it is not at order fulfillment stage yet. Well and truly a regretful experience in what you should avoid online.

“The car scent only lasts a few days after opening. It used to last much longer, but the quality has definitely gone down. Not worth it anymore.”