Bath & Body WorksReviews of bathandbodyworks.com

IF I COILD GIVE IT A ZERO I WOULD. Charged my card, and tells me my order is not available??? Horrible customer service and even worse communication.

After my candle caught fire I managed to get on line to chat. I told her that I had bought 4 of these particular candles called Holiday and was to afraid to use them. I was told that I would get a full refund to my account. I noticed the amount refunded and it didn’t even cover 2 candles snd shipping. What happened to my full refund?? So I decided to call. I spent just over an hour waiting to be connected to agent. Yes I know it’s a busy time but that’s the case for most of us. The lady apologized and said hold on while I make this right. She told me the amount I was being refunded and apologized again. I told her that they should be recalled as they are s fire hazard. Of course she went on snd asked me if I knew to cut the wicks. down. Isn’t that what we do with all candles I replied. So today went into my account and once again the refund is not in my account. This is ridiculous, yes I’ll call again but wait til this evening. My main concern is that these 2 candles are a fire hazard and should be recalled. Please be careful if you have purchased these

Don't ask me why I kept trying to get their online site for their in store discounts with a code. It used to work,but with new phone, I could not receive any thru email. I asked at store for help, but they kept saying to call 800 number. Finally sat down and called/ redirected to new number, and could only take about 10 minutes on hold with the absolute worst audio distortion of ONE song over and over. Finally hung up, which is what they want you to do. Btw, when in store looking for a soap that my daughter loved using at my home, I went specifically to purchase some for her birthday this week. Told they change out every 2 weeks and not in stock. But of course. Considered ordering on line in future, but after seeing these reviews, No Way. Btw, told clerk of dilemma of not getting online discount codes, any she just did it at register. Worth asking for 20% in addition!!!! Do it before they self- implode and go out of business. I give them 12 months. Trust me!

Made an online order on Nov 18th to make sure I would receive my order in time. It’s Dec 15th and still no order received. So disappointed

Their online experience is horrendous. I made an order weeks ago and got the initial confirmation that my order had been received, and then nothing. After seeing lots of other people having the same issues I just waited. I never ended up getting any further emails from them, however I did finally receive a parcel 3 weeks later. I opened it only to discover it was half of my order - no mention of when or if the rest will come. Honestly such a poor experience and will never again shop with them online.

This is the WORST customer NON-service I have ever experienced! They are horrible. I tried to place an order on their website and it said there was a problem with my security code. Therefore, I had every reason to think the order did not go through. So I tried again and the order went through. The next day I saw on my credit card that I had two charges from this store. I called right away to cancel the 2nd charge and the rep confirmed my cancellation. Today I called and tried very hard to be nice while I explained six times that I did not think the first transaction went through, because of the problem with my card's security code. I explained that I called the next day to cancel the second order, which was confirmed, but was told today there was no record of the call. TWO SCREW UPS! One on the website and one with the phone rep. The first rep I talked to today listened to me and tried to help. Then she transferred me to a supervisor who had no business being a supervisor or being anywhere near a human being. She was surly and, I'm sorry, but, very bitchy. She didn't even try to help me. She just kept repeating the policy in her arrogant, screw-you voice. She said I was sent an email confirmation of my orders, but they had my old email on file. I explained that on the order I put my current email. That they sent the confirmations to the wrong email instead of checking the order was their THIRD MISTAKE. I kept saying I understood it was a busy time of year, but three screw-ups was not acceptable. I said that my policy was if I was sent something clearly by the store's mistake, I shouldn't have to do anything. They should send a UPS driver to pick the order up at no cost to me. She was so incompetent that she didn't even offer to send me a pre-paid shipping label, so I could at least drop the package off at a UPS store. All these mistakes were disruptive, inconvenient, and highly lacked any customers service. However, the mistakes were nothing compared to the disrespectful, smart-ass words and tonality of the "supervisor." I will be sending this rating to corporate and hopefully they will correct the situation by either sending Veronica (?), to the accounting department where she won't be around customers, or put her in a serious customer service training course. I had to tell her that a rep should not ever say "can't" or "no" to a customer. Instead, the rep should always say, "I'll see what I can do." This is basic PR. That way if nothing can be done to fix the situation, at least the customer knows the rep tried. This depletes much of the anger. My anger was very so intense after I spoke to this incompetent, non-caring girl who would be the first to yell if she was treated this way. Do NOT shop at Bath & Body works unless you want your body and mind to be worked in a very stressful, frustrating way. Take care of yourself and don't ever shop at this dreadful, repulsive store.

I wanted to buy Christmas presents for my family, so I go to Bath and Bodyworks and order $200 dollars worth of merchandise. When I go to the billing section on the website they make me order in USD(I am Canadian) and the store that is nearby me does not offer curbside pick up so they expect me to go inside the mall during Covid-19 and get the things. And worst of all they charged so much for shipping. Never shopping here again!

Just like many others I placed an order on Black Friday and it still has not arrived. I checked the tracking and it said the package was damaged during shipping and sent back to their warehouse in Texas. Did I receive any credit or did they contact me about the problem with my order? No. They kept my money and waited for me to call. I waited on hold for an hour and 10 mins to be told they had no new info on the package. Days later I saw the package arrived back to their warehouse. By this time, people who ordered on candle day were given all the items I ordered on Black Friday and now they’re out of stock. Absolutely ridiculous that their customer service does not contact you. The customer is expected to reach out. And when you contact customer service, forget about speaking to someone in America. Not happening. Anyone else I know who ordered received broken items due to no bubble wrap in their packages. BBW is so unprepared and has pathetic shipping departments and customer service for a business their size. Like many other people I am going to start shopping elsewhere with small businesses.