Bath & Body Works - great fragrance finds in shower gels, body lotions, hand soaps, candles, Wallflowers, gifts and discontinued fragrances. Shop online, read customer reviews or find a store near you!
Bath & Body Works (bathandbodyworks.com) has 1,677 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 129 reviews with 2 stars · Clear filters
Lisa J.
I bought three three wick candles and they all smelled like absolutely nothing they burned uneven the whole time and then at about 3/4 of the way down they just wouldn't light anymore they're the worst candles I have ever bought the cheap ones at Walmart or better. Very frustrated
Dana
Very disappointed that I can no longer purchase Magic in the Air. This review is based solely on the fact that I found a fragrance that I loved and they completely pulled it from their line. What would happen if other designers did that with their fragrances? Some of us find fragrances that work for us and stick with that particular fragrance so what’s the issue with keeping a small stock available? Honestly I every time I purchased Magic I always purchased other items. This isn’t the first time that this has happened to me during my years of doing business with bath and body but it will be the last because I’m done. I’ve never had a bad experience via any of my shopping methods with the employees so I will give a couple stars for that matter.
Avis E.
I shop at bath and body works often but this is the first time I bought the plug in air fresheners..i spent 120$ on nothing but air fresheners and the wall plug in to go with them ...i smelled nothing ..my visitors smelled nothing..its very sad that this happened i have not shopped there since ..im out of 120$
Viktoria
We visited the Steinway in Astoria New York location in the afternoon of January 13, 2020. The store is clean, organized, and have helpful greeters however the male who checked us out was unwelcoming. He did not say hello or greet us in any way as we approached the desk to check out. As he rung up our purchases we waited for some semblance of politeness and received the cold shoulder. Nor did he say goodbye as we departed. We found his attitude to be unwelcoming. This employee, male possibly African American or Latino ruined what was a 5 star visit to a 2. Employees should be trained to greet all customers and to have a welcoming disposition. We were not pleased.
Kyle P.
The packaging was not amazing everything came it took a couple weeks to get here this was a online order.☹️
Jaidyn S.
The last time i went to bath and body works i had a $20 gift card and i got it back with $10 dollars on it. Today i went to use the rest of my gift card and the worker said it had $0 on it and i have the receipt at home that shows the money left on it. What a ripoff. Other than that visit today everything is good.
Octavia K.
Went to the Trussville Crossings store. Only 2 employees in the store. The cashier was fine. She was efficient and wished me a good day when I left. But the other young woman was rude and off putting. She answered questions begrudgingly, seemed angry and made me feel I was bothering her. I was not the only one. Other customers exchanged looks when having to deal with her. Will not be going back to that store. Too many other places to spend my money on bath stuff and candles to put up with this.
Kerstin S.
I like the products from Bath and Body Works and used to order online and usually I had a good experience. But this year it's terrible. My order arrived broken because of very poor packing. They wrap a little bubble wrap around the glass bottles and the plastic bottles are just thrown in the box. They sent me a replacement for the broken glass bottles and they arrived broken again, same poor packaging. I will not order online again, they lost a year long customer.
