Bath & Body WorksReviews of bathandbodyworks.com

I am not sure who's running this company, their inventory dept and shipping department, but they should all be fired immediately! I placed an order December 4th. It said it shipped and was to arrive between December 9th and 18th and everytime I checked the tracking, it said not to worry that it hasn't been scanned, they promise it's still moving through the network even its not scanned and you can't track it blah blah blah. Finally today, 12/30 almost 2 weeks late I call. And I am told it was likely never even picked up!!!! But they can replace it. But now 3 items are not available and I will have to call and choose replacements, because the chat person can't do it. Great. In the mean time I get an email confirming the new replacement order and it's not 3 items no longer available, no, now it's 5. I call and place my "reorder" of 5 new items with a promise of free expedited shipping on this order and I'll receive an email confirming for the expedited shipping refund (still have not received btw). But hours later another email, that they only have 3 of the 5 replacement items and 2 were canceled. How is your inventory so off that you don't even know what you have in stock? Or that you can't get it shipped from a local store? Or that you can't call the customer. Ridiculous! Oh and that free expedited 2 day shipping that was supposedly arriving on December 31st. Now in the system says expected Jan 6th. Whomever runs this company should be ashamed at how horrible customers are being handled. Why don't you stop selling until you can get the orders to those that ordered weeks ago? Continuing to hold sales and sell stuff that should go to the people that ordered it first and that was never fulfilled should have been the priority. I'll never order from your online store again!!!

Stinky Feet “Corn Chips” is how to best describe walking into the store and the fall winter Bath & Body Works collection smell; hindsight, yearly, I regret not stocking up on the fresh summer small hand sanitizers, such as apple smells. I have not bought any products from bath and body works from any state, because the fall and winter collection literally stinks!!! No christmas bath and body works stalking stuffers this year, because they smell musky, heavy - like feet:) loll This is the last store I walk into trying to find a fresh smell- I’m done. Vomit; It’s depressing:) Bath and body works is not reliable and is a waste of time:)

My orders have not arrived even though they have said all month they are coming. When I called they said well we can cancel and issue a refund but oh wait some of the items are not available now. Terrible customer service. I think they were not properly prepared for pandemic online ordering. Terrible

Waiting over a month for my package. Has always been there to track. Now the order disappeared. Looking like they're just out to take our money but doesn't care enough to let you know that the package is no longer coming. Getting too big to offer good service? Such a shame. What happened to this great company we used to know?

I ordered 12 hand Christmas hand soaps on thanksgiving day! I was supposed to get them by December 2nd! I called few times off course I have to be on hold around 1 hour each time, anyway on 12/18/20 I was told that they were going to re send my order and for sure I will get it on 12/22/20 nothing so I called again after Christmas and the told me January 11, 2021 and I can’t cancel the order! I had to wait till I got the soap take it back to the nearest bath and body works and return them! Sure I said it is not happening so I just called again 12/28/20 and I was just told that they never send the second order that was supposed to be send on 12/18/20! I am confused this people are professional liars or what? Terrible never again!

Placed an order on Boxing Day as I don’t live anywhere near a bath and body works. After placing the order of 4 shower gels I got an email saying that two of the shower gels were out of stock (this was an hour later). I wanted to try and add two other ones to my order but was unable. I didn’t want to pay that much for shipping for only two products so I phoned and cancel the order. Two days later I got an email saying that the Oder has been shipped. Confused I phone customer service. The lady was really nice but told me that there was nothing she could do as the order was already shipped. She said I could bring them into one of the store locations and return them (but I don’t live near one that’s why I placed the order online). I’m very frustrated as I have always loved Bath and Body Works, however I will not be ordering from them again as I feel like I got ripped off.

I placed my order online Nov 30th. Ordered a few gifts but mostly stuff for myself. My order was to arrive between Dec 4th - Dec 14th so I decided to postpone showering until I got my holiday fragrances. I really wanted to smell like gingerbread and spread Christmas cheer! Its nice to be fresh for the holidays!!! However, by December 16th I still didn’t have my order. I attempted to call customer service 3 times and was put on hold forever!! I have to much going on and hung up after a half hour! Finally I reached customer service. They said my package was “lost” then they said they could overnight my items. My response was “ um you can’t seem to get stuff to me in 3 weeks why would I believe you can get it to me in one day! “. I’ll take a refund! But ... now I STINK and no one wants to spend the holidays with me not even a Scrooge!! Thanks for the low self esteem BBW!!!!!

Placed a LARGE order at the end of November. All gifts! Imagine my disappointment when my husband opened a three-piece gift set to find one of the items missing. I called not once, but twice and waited FOREVER on hold to speak to someone. First time the rep said I would get a refund and a confirmation email would be sent. NO EMAIL. Second call, same thing. Still waiting for the confirmation of a refund. Not sure where their call center is but connection was very poor and difficult to understand the customer service reps. Awful online experience.