Bath & Body WorksReviews of bathandbodyworks.com

Ordered 5 items online on 12/7 and still haven't received them as of 1/2. They are lost in the USPS abyss--no new tracking info since 12/24. B&BW provided me with a credit across 3 gift cards (even though I used two for my first transaction), but you can't use more than two per transaction (really?). They also sent me 2 of the 5 items as replacements, but they sent them via USPS, so I'll probably never get those either. Wow. Regardless, on 1/1, I ordered 5 other items with the credit--checked out and opted for expedited shipping this time to avoid USPS. Soon afterward, I got an email stating 2 of the items were out of stock (they still show 'in stock' online as I type). Have been chatting w/their customer service folks on Twitter DM since the first package. Constant apologies, discounts, and credits. 11 emails from them since they shipped my first order on 12/14. I've had to type it all up in Excel just to keep track. I'm afraid to order anything with the latest credits--it will either be out of stock or never show up! I've been ordering from B&BW and L Brands stores for YEARS and no issues until this year. They clearly weren't prepared for the holidays and their semi-annual sale. Shameful.

I ordered on Black Friday online and now it's January 2nd and I still haven't received my order. I have emailed 10 or more times and customer service will only reorder my order. Do not order online! They have terrible customer service and the shipping time is over 6 weeks!!!

Don’t order online Service sucks!!! They making me call back 4 days from today just to cancel or resend the lost package (on there side) and charged me. System can’t automatically do it for you. You will have to call again a and waste your valuable time on the phone

I placed my order on 12/04, when they had their Candle sale! I got 3 different notifications saying that it was on its way and checked today 12/31 on the status and it is still in INDIANA! I get shipping is slower, right now but this is ridiculous.

Poor shipping but especially communication. I received email that package was shipped on 12/15. I now received another email stating it was just shipped on 12/30. I understand the shipping delays due to COVID but the first email was misleading. I would have shipped a different gift if I knew it was going to be this late.

Horrible customer service!!!!! Placed order on December 11th and was told that it would be delivered on December 24th. However, today is December 30th and no package!!! Called the Customer Service number after I got disconnected on the customer chat! Spoke to one customer service person who was horrible and when asked for a supervisor the person kept asking me what was wrong with him! Really!? I hung up and called back! Got another person who also did not want me to speak to a supervisor! I have placed 3 orders since November and will not do it again! They actually told me that they could send out another order and if the other one comes then i need to take back into the store! Really?!!!! This was a Christmas gift and that person did not get anything from me!!!! Never again!!!!!

I ordered just a few things as a gift and realized I had sent the items to the wrong address. I immediately called to cancel the order and was told once it’s been made you can no longer cancel. The lady instead issued me a refund for the items and I am still waiting on my refund, it’s been over 2 weeks and I have not received any update on when it will be credited back.

I ordered Christmas items on 12/6/20 and they still have no arrived. They were for Christmas. it is now 12/30/20. everytime i check shipping it is just sitting in a different state for weeks at a time. it has been in Indiana since 12/22/20. where are my products? will never order again