Bath & Body WorksReviews of bathandbodyworks.com

Ordered candles on sale. Order was altered after paying. Only got one candle out of 10. With shipping on one candle not a deal. Total rip off! Will shop other sites in future.

This was the worst place I have ever ordered from I only ordered three things which was in stock at the time I placed my order and then boom here comes a email stating that one of my items were cancelled that I had already paid then don’t even talk about the shipping and handling this order really defeated the purpose of ordering if that was the case I could have just went in the store they don’t need a website cause when you order something there always canceling something at least Victoria secret tell you that there out of stock before you make a purchase

The money was taken from my account for my order on 12/20/2020, and one month later I still had not received my package. When I called to get a refund, I still had to pay for shipping. This was not the first time this happened. I would not recommend anyone ordering from this store, go in person if needed.

Bath & Body Works Customer Service is so awful I had to call over 20 times in a row getting Useless and incompetent People that do nothing but lie to You, hang up on You and not offer any compensation after going through a nightmare of an order because the useless incompetence working in their warehouse cannot even package a Box properly and support glass Candles etc. I hate Bath & Body Works so much it’s not even funny. It literally took 20 calls just to get a refund for a friggin Beyond damaged Candle I had ordered for a Friends Birthday... SMDH

I placed an order on the 1/09/21 for 6 candles. Today 1/16/21 I received an email saying that one of the candles will not be delivered and not to mention that all the rest of candles will be delivered separately!!!!! This makes the second time this has happened to me. Needless to say I will never order online again with bath and body works

The on-line store is still getting away with false advertising. Products do not come in as ordered. I am done!

Please have a public restroom for customers. Bath and Body works lost my business. I had to go to the JC PENNEY to use the restroom. The location was in the Meyerland PLAZA IN HOUSTON.

I wrote 2 reviews on their site and they refused to publish. They had 28 reviews for cinnamon roll foaming hand soap and miraculously after I submitted my review they had 78 the next day 5 star reviews that sounded like a marketer wrote them. Here is what I wrote. Since you added an "s" to the end of your cinnamon roll foaming hand wash and changed the image, you watered it down and it has no smell now. Waste of money