Bath & Body Works - great fragrance finds in shower gels, body lotions, hand soaps, candles, Wallflowers, gifts and discontinued fragrances. Shop online, read customer reviews or find a store near you!
Bath & Body Works (bathandbodyworks.com) has 1,677 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 1,240 reviews with 1 star · Clear filters
Danielle F.
I'm SO DONE! I spend HUNDREDS of dollars per year with Bath & Body Works and their online service stinks! I place an order and BOOM! The next day? I get a lovely little email of "Hey! If you place an order today, we'll give you a free gift!" Well forget them! If I was a valued customer, they would have offered me a free gift for ordering $160 worth of their OVER PRICED crap! NO MORE! #DONE!
Blue S.
I bought 20 candles this past winter season. And only a few smelled. The rest, the scent was non existent. I noticed the Sonoma candle I bought from kohls was super fragrant! So I'll be sticking with kohls candles from now on.
Salma Z.
Being a fan of BBW I ignored their failing for last year's online shopping. However this Sunday we visited Cambridge Mall as we are about to relocate their. The lady at BBW suddenly came over to us and at the top of her volume started accusing us of using the creams which she will have to remove from the shelves while we were actually testing the testers of men's perfume. First we didn't understand what she was saying as we weren't even looking at her. Then we told her repeatedly that we used the testers and no cream but she insisted. Then she realized her mistake when she saw my husband's dry hands. We walked out without buying anything from there and hopefully won't be going there again.
regina P.
There was A promotion going on for 2 free items when you purchase a candle so I purchased the candle and used the promo code. I received my candle but never received the 2 free gifts. I called customer service and I was told that I didnt use the promo code and there is nothing that they can do smh that was literally the only reason why I purchased the candle! I will never shop here again!
Adriana J.
I waited over 3 months for my order! Never got it, disappointed! What I ordered was discontinued according to the sales lady, boo!!
Carleen C.
I purchaced $234.00 worth of products, most of them the wallflower plug ins , the first day was amazing, after that nothing, pure nothing. I am so dissatisfied with this, what a waste of money! I love their lotions and candles but come on if you sell a product make sure it's going to last and hold up please!
Ann A.
This place sucks not an American store!!! Do not waste your American dollars here!!!!
sara “.
Online ordering is a JOKE! You can't ever use the 20% off sent in the mail. Furthermore, prices have skyrocketed and the scent is sparse! What happened? I loved BBW for years! Price was on point, the scents were amazing and no problem using coupons sent to you! The only thing I continue to buy is hand soap $7.50 ea huh? So I buy during sale and in store will take my 20% off coupon. This is ONLY because my Autistic son won't use ANY OTHER HAND SOAP! Parents of an Autistic child will totally "understand me" on this one. I emailed the company regarding why I can't use my coupon online. NO RESPONSE! Very very disappointed! I once LOVED BBW! Downhill just like Victoria Secret!
