Bath & Body WorksReviews of bathandbodyworks.com

My order is already 4 days late, and it has been 15 days since I placed the order. The tracking function on the website is a joke, only tells you "in transit" but you have no idea how close or how far away. The link for the order number in the email only brings you to the site, but it doesn't carry with it the order number. Come on, guys! They now tell me I should have it within 5 days. 17 days from order date. I understand the postal delays, but the communication from Bath & Body is poor. Just tell me it's going to be 17 days (and counting) to get my order. I'm done. No more from them. Too many other and less expensive options. Nice scents, but not worth the frustration.

I am writing a review because I feel a bit disappointed in how they run their company in regards to who and how it's decided when not to carry a product any longer, My favorite pump soap was called Fiji Island Sands, it was such a wonderful smell and loved the way it felt after cleansing my hands. Now apparently, they don't carry this product anymore. Disappointing to say the least. I wish companies like Bath and Body Works, keep popular soaps that people really like and quit changing a good thing. This store is located in Canada, in the Abbotsford Mall.

After shopping with B&B Works for yrs I am very unhappy with the way you do business. I went to your store to purchase a few fragrances advertised on your site on sale, but once in the store I was told they just sold out of the Sale Product, BUT I COULD BUY THE SAME PRODUCT AT REGULAR PRICE?? It was explain the difference was the packaging???SAME PRODUCT I CALL THIS FALSE ADVERTISEMENT Was Not Happy. Neither was I Happy With The Manager Who Was Rude , And Thought It Was Funny, As She Told Me To Order Online. Well As Much As I Love Japanese Cherry Blossom I'll Have Find Me A New Fragrance. This Is The Second Time I've Bren Fooled By Your Advertising One Thing Only To Get There And Be Told Wr Just Sold Out, And You Can Buy The SAME PRODUCT At The REGULAR Price. Because The Packaging WAS DIFFERENT???

The company it self not bad.. the issue is with the company they use for shipping.!! MY ITEMS TAKE FOREVER... and just cuz someone make a mistake with the items a bought and send back my items causing a delay on my shipping... I couldn't give my items as a gift on time because this issue.. very,very disappointed with bed bath and body work😤😤😤😤 called customer service and this person wasn't able to help me.. he doesn't know even what's going on.. !! Unbelievable this customer service... awful.

I use to love Bath and Bodyworks candles. I be waiting for Candles Day. Last year 2020 I brought 18 candles, they were great! I used every last one of them. 2021 earlier this year, I ordered just Tea and Sage candles, they were horrible! I contacted customer service, the rep was very pleasant. I told her that the candles were no good. You could not smell the scent at all. Mind you I brought like 6 or 8 of them. The rep said maybe I got a bad batch, and that she will replace them. I received the new candles, same thing happened. I said wait a minute, second set of candles and still the same thing, no smell. The second batch clearly was from the same batch the first candles were from. So I order 3 new ones. Same thing. I decided to take all of them into the store. The supervisor there was very nice and friendly. I exchanged all of the Tea and Sage for different fragrances, I’ve used 3 of them so far. Now mind you, they were different smells. Same thing is happening. You can’t smell them. Clearly they are either not putting enough oils, or they switched up and used cheaper products. Then bottom line for me, is that I won’t be buying anymore candles from BATH AND BODYWORKS!!!! THEY ARE EXPENSIVE AND NOBODY HAVE MONEY TO LOSE! Those candles use to be my favorite…. I’ve spent thousands in that store. Not just on candles….. for years….I can tell they are using cheaper products in their CANDLES!!!

I recently bought some body cream (about 100$ worth) in May for my birthday gift. I contacted support after 2 weeks as I had never recieved my package. The lady I spoke with was very kind and reshipped my order no charge. I waited another 2 weeks and still no order. I contacted them again and just asked for a refund, which they gave me. Their customer service was fine for me, but the fact I waited for a month to get an order and never recieved it is ridiculous, especially when stores are not open in many places right now. I kind of expected they're shipping and delivery system to be a little bit better and organized so people are not waiting a month to get a order when they're promised 3-7 days.

I placed an order today not realizing I didn't put my dad's PO Box on the order. Called customer service to change the address, the address couldn't be changed. Ask to speak with a supervisor, instead of the representative allowing me to speak with the supervisor. he spoke with the supervisor himself. Wasn't professional at all. If I ask to speak with a supervisor. this is what I expect to happen.

I order alot. Love the wallflowers. The last 2 shipments the product boxes are either cracked or missing the lids on wallflowers. Don't think they broke during transit as it's packaged well. I will continue to order in the future but would appreciate my products to be in good condition.