Bath & Body WorksReviews of bathandbodyworks.com

Just wanted to say how horrible this company would be to work for! Making your employees work until 6pm on the 4th of July is absolutely disgusting! Corporate ought to be ashamed of your choice to make your employees work so you can make a buck! In the meantime, you all are out enjoying your day with your families! Disgusting!

I’m very upset I received my package yesterday the box was major damaged there was not that post office received it like that half my items missing I ordered 24 items got 11 and the worst part was an aluminum foil full of peel movement I have pictures but still furious

I am writing to inform the company I can no longer support their product since it has been revealed they support abuse of animals, specifically paying a third party for dog testing

I am a regular shopper at Bath and Bodyworks, however, I won't be ordering online anymore. The packaging was subpar ~broken refills, 3-wick candles with NO wick, broken candles, and to boot. . .a free gift spray with no head. I ordered 12 refills. They were all together in a plastic bag (thin) with no bubble wrap whatsoever. It leaked all over the box. To add to the poor packaging, I called Customer Service. Bottom line, I got a credit for the damaged products but wouldn't you think for the hassle, I could at least get another free gift? Nope! Not even a replacement for the one they sent. He wanted to charge me!!! Packaging sucked and the customer service was worse. . .there wasn't any!

Very disappointed with Bath & Body Works. It’s hard to believe that Firecracker Pop, one of your signature summer fragrances, wasn’t available in ample supply leading up to the Fourth of July—especially during America’s 250th birthday celebration. This was the perfect opportunity to feature and fully stock a fragrance that fits the holiday so well, but instead customers were left empty-handed. I even called customer service to ask why it was unavailable and was told it’s “in production now.” Unfortunately, that does little good with the Fourth of July just days away. Seasonal products should be available before the holiday, not after customers have already missed the chance to enjoy them. Bath & Body Works missed a great opportunity, and it’s disappointing for those of us who look forward to this fragrance every year. I hope next year they plan their inventory much better.

Wish I could give them a below zero. I was on hold for 3 hours. They claim they'll call u back. When they do it on hold for another hour. The site keep crashing to where u can't check ur order. When I got a call back the person didn't say nothing we both help on for 38 minutes. I could hear n the back ground noise. Bath n body works isn't nothing like they use to be. I left for awhile n came back like a darn fool. It's taking three weeks to get ur order n the mail r longer. Also the air have 98 ppls. What do that tell u? Their back up. Is this a company ppls wanna deal with? I placed a order June 26, saying I won't get my order until the 10if July. They need to go out of business. They have some very nasty ppls working for them. In/out of the store.

Plug ins are dangerous. They leak. And they dont want to do exchange. They never respond back to your email or chat

Bath and Body Works customer service and Violet chat is terrible! I have had my order that I placed on 6/6 returned to their warehouse twice due to insufficient address on package. I immediately reached out to them when I received the email tracking notification both by violet chat and called to speak to a representative. Both times I was assure that the address was correctly and package would be sent out again. Both times it was returned for insufficient address. Still haven’t received it!