E & S.
Too complex and stimulating for some kids & not gentle for parents or kiddos
We signed up for Batelle based on the review on trustpilot, as well as the promises of gentle sleep training. Batelle came up in our search results when we looked for an alternative to CIO and sleep training. They market themselves as aligned with attachment parenting and supportive of breastfeeding and cosleeping, which were all things we were doing, and which became unsustainable when our son was waking every 40 minutes around the clock for months with no consolidated sleep. Since our son was 5 months old, we enrolled in Batelle Babies, which consisted of weekly zoom meetings that walked you through the foundational steps of their method. Seeing other parents struggling with many of the same issues definitely made us feel less alone, although some parents had kids were were already sleeping through the night and waking 1-2 times and I have no idea why they signed up. We faithfully spent a month attending the weekly classes and adhering to the method, which is designed to break negative sleep associations and to replace with new anchors, namely your voice over a monitor, and a "ok to wake" clock. They also use a "hug" which is basically a sleep sack that straightjackets your kid to the mattress to limit their movement. You are also conditioning your child to respond to a "mantra" by playing it continuously on loop throughout the night and singing it upon wake ups. They say that "no cry goes unanswered" and you are always responding, just varying the response depending on the cry level. They method is also a mash up of other sleep training protocols that essentially fade out your presence or other sleep anchors over time. There is a lot of good stuff here, especially since this is such a critical issue for parents like us who are really struggling with severe sleep deprivation. All of the sleep consultants are themselves parents who went through the program so they believe wholeheartedly in the method and seem to have a lot of passion for helping parents and babies transform their relationship to sleep. And no doubt Miss Megan successfully implemented her bespoke method with many children through the years. All start-ups have the problem of scaling, however. How do you generalize the method to reach the most people and make your product work for everyone? Herein lies the problem when it comes to sleep. While all humans need sleep, not all people sleep the same - there are wildly different chronotypes and temperaments. Where it fell apart for us, and likely others, is that after a month plus of working the program, we weren't seeing progress and our son seemed to regress. After one night when the team tuned in to watch our bedtime routine, and our son had been screaming for an hour, the remote team began messaging us all of their theories for why the methods were not working: perhaps we gave him too much daytime sleep, perhaps he was teething, we weren't doing the mantras right, we didn't internalize steps 6 and 7, etc. The real kicker was when Miss Megan said the "entire team feels your son isn't emotionally ready and that you're trying to push him to accommodate your work schedules." Several times I tried to set boundaries - we're in our jammies on the ring camera, our kid was screaming, and I repeatedly said, "this is not helpful right now." But instead of giving us support, they repeatedly admonished us (so we could "understand the situation you find yourselves in"). I also know my kid, and knew in that moment he was overtired and overstimulated. I lost my temper, said a few choice words, and we withdrew. The next morning we checked the app to debrief and found that several messages had been deleted, mostly the ones where the team or Miss Megan had been unkind. We brought that to the attention of the team, who said it must be a technical glitch. My husband is a computer scientist and asked for the app logs, which had the full conversation. We got our refund that day. Batelle may work for some kids, but it did not work for our kid. It was not our failing; he responded very well to another method that was custom crafted for him (mostly to undo the work of Batelle) by a behaviorist. Our son needed NO stimulation - no light, no noise, no mantra - on order to fall asleep. We did a modified check and console and most of his sleep associations extinguished the first night with much less crying than we experienced in Batelle. The big takeaway for us is to rely upon your own intuition for what works or doesn't for your kid. The big takeaway for Batelle should be to recognize the method doesn't work for ALL kids and have some kindness and humility when it doesn't. Also train your sleep guides to know how to support sleep deprived parents. We wouldn't recommend this to anyone, but there needs to be a solution that scales and we wish them the best in figuring that out.
Response from Batelle Sleep SchoolMar 1, 2022
I’m sorry for not responding to this immediately, I wanted to talk this through with the team as I think there are a lot of lessons to be learned from your feedback. It’s very clear you put a lot of thought and time into articulating this, which really helps us understand the pain points. To address some of the things you raised: 1. We will be asking ahead of bedtime how that day’s schedule went. It will allow us to set expectations ahead of time rather than in the moment, which is clearly frustrating for families. It will also give us the additional context we often need when coaching a family through a wake-up or bedtime. 2. We have introduced an hour-long onboarding call with each family upon sign-up; here we will align on goals, map out how their journey may look, and more completely tailor the program to different children and temperaments before they begin. 3. We are drastically simplifying the calls. We clearly need to find a way for the information to land more easily. To this end, we are going to employ a number of tactics such as using mental models / semantic trees as the base and building (layering) from there. We also will introduce more of a focus on the “why”, so parents understand the directionality better from the outset. 4. We have been blocked for a few months, but have instructive content that we will be rolling out in the next few days/weeks. This will make this a ton easier to internalize. We wish you all the best.




