Batelle Sleep SchoolReviews of batelle.com

We loved this company and this approach. It worked really well for the two years we had it. But it went out of business so the support that they were supposed to provide until my child is six years old (this promise is a big reason we went with them) is now gone. The app with all the information doesn't even work anymore so I can't even access the articles. And when we tried to investigate the whole things was extremely shady.

Absolutely NOT what it says on the tin! It’s cry it out sleep training at the end of the day. It’s stroking your baby then phasing that out. Or talking to them through a speaker then phasing that out too. I wish I knew at the time ALL sleep training, including the ones dressed up as ‘gentle’ ‘supportive’ ‘no cry it out’ at the end of the day revolve around withholding comfort. Whether it’s cuddles, feeding or rocking. They all end in leaving them to cry which obviously doesn’t teach them to sleep, it only teaches them that you won’t respond to their cries. It’s absolutely heartbreaking how many babies suffer at the hands of companies like this who are blatantly lying to parents. AVOID AT ALL COSTS!! Follow heysleepybaby or happycosleeper for actually helpful advice.

This company is a scam. Paid around $1600 for the so called sleep school that was supposed to provide support for a few years. They were responsive originally but no longer reply. If there are any lawyers or other parents who have been scammed by Batelle, I would like to join a class action lawsuit against these crooks.

We purchased the programme that was to provide support for our daughter up to 6 years. Our toddler was going through a regression so we reached out to Batelle through the app - over 2 weeks and no response. The email listed on the website bounces back. We paid a huge amount in return for ongoing support that we are not going and I doubt we will. Something has happened with the company which they are not disclosing and acting like everything is BAU on the website. I would suggest to avoid at all costs now.

This company has gone bust so avoid at all costs. Note also that Trustpilot has flagged that Batelle is in breach of its guidelines: "This company is breaching our Terms of Use by displaying Trustpilot content in a way that could be misleading. This could look like showing an inaccurate star rating in sales materials, displaying reviews they’re not permitted to use on their site, and more."

We started using this programme with my son when he was roughly 7 months old in 2022. It was not a miracle cure as they claim it to be but it was super helpful. The system at the time was very supportive and interactive. We paid the one time free and were promised assistance with sleep until my son turned 5 years old. When we transitioned my son to a big bed we ran into some sleep issues and tried to reconnect with the service. I was so disappointed with the quality at that point. The advisor was super paternalistic and essentially told us the method wasn’t for us as I didn’t feel comfortable locking my son in his room (this, despite the written material stating that door guards are parents choice.) We disengaged with the service at that point and navigated the big bed transition without a door guards, door lock or gate using chat GPT advice and our own instincts. Recently, our son has been dropping his nap so I tried using the AI chat function and the messaging service with no response. When I contacted the email advice I got a response saying “ Dear valued customers, Thank you for reaching out! In honor of the festive season, our team is currently away. Your inquiries are important to us, and we want to assure you that we'll prioritize responding to your message as soon as possible. Warm regards. Batelle Team” Both my emails were sent in July and August so I can only conclude that they do not actually monitor their emails. On balance, there are some good things about the program but honestly, just save your money and use chatGPT as Batelle does not offer the follow up support that they claim to.

TLDR: about 20 days, $1400 later, hours of crying every night, our six month old is still waking up 4+ times a night. The whole experience was incredibly disappointing and incredibly different from 2023. I honestly hate writing this review because we did Batelle in 2023 and LOVED it. Without hesitation, I signed up again and paid $1400 again for my 6 month old. The new program is NOT the same, the support is not helpful, and overall, this is super sadly not worth $1400 at all. They've changed much about their program - no more Hug, no more real-time camera help. Now, rhe base program is just the class with an "AI" that is an incredibly basic chat bot. Unfortunately, I do NOT believe it works as well or is remotely as worth it as it used to be. I honestly wish I was wrong because I would gladly pay $1400 again for how amazing it was the first time! If you look at reviews, from a few years ago, it's nothing but 5 stars. Now, look at the last year, and it's full of 1 star reviews. 1)Way more crying than before Not only were the recommendations from the sleep consultant different than what was in the Batelle app, it included recommending our 6 month old cry for 80 minutes. (example: told to do 10 min of engaging, quick break, 10 min of engaging, quick break, 10 min of engaging, quick break. Our baby fell asleep for maybe 3 minutes - and we were recommended to start OVER again and do another 40 minutes before we should pick him up - that is 80 minutes of crying) I committed for at least a week - and was literally up 4-5 times a night with my baby crying for an hour or more. This is when I started to get discouraged and felt like we weren't making any progress. 2) Paying for the one on one sleep consultant is not worth it - The sleep consultant asks for updates every morning and then would respond with everything we did wrong...ended with "but you did great!" - After a few days of just feeling like I was being scolded every morning, I finally asked for different feedback, saying "I would really appreciate some motivation and encouragement that he's making progress instead of a laundry list of everything I'm doing wrong every night." - Half the time, she asked questions that I had already answered in my morning update, making me feel like she wasn't reading anything in depth. 3) There is zero guarantee of money back refund like there used to be After over two weeks of trying (keep in mind I'm sleeping maybe 2 to 3 hours a night with him screaming all night - and being told I'm still doing something wrong and he's "coping well") I say I like to stop and get a refund. I'm super polite about it, saying I don't think it's working and I would just like a refund. (Keep in mind, they used to offer a complete guarantee and money back promise… They no longer offer that) Their response is to suggest I "graduate" from Batelle and end the program....what?! I just told you how it didn't work, my baby is still up four times a night, I'm out $1,400, and you offered to have me "graduate" the program, signaling success. I say "This feels very tone deaf to offer graduating with success to a mom who's now out $1,400 and waking up multiple times night." They get super rude at this point and go off on me. I send screenshots of where it says on their website that they offer a refund. They say "We just removed that today; it shouldn't be there." 🫠 Super disappointed overall. This was a TON of crying (that they recommend btw), expensive, and not remotely worth it.

Would give 0 stars if I could. It helped at first but the second it worked they pushed me through the program and basically left me hanging through any following regressions. They say they will be with you for the first few years and no one is available to jump on a call. They just have AI responding generic responses. Please read all other bad reviews. They are spot on.