Batelle Sleep SchoolReviews of batelle.com

We loved this company and this approach. It worked really well for the two years we had it. But it went out of business so the support that they were supposed to provide until my child is six years old (this promise is a big reason we went with them) is now gone. The app with all the information doesn't even work anymore so I can't even access the articles. And when we tried to investigate the whole things was extremely shady.

Absolutely NOT what it says on the tin! It’s cry it out sleep training at the end of the day. It’s stroking your baby then phasing that out. Or talking to them through a speaker then phasing that out too. I wish I knew at the time ALL sleep training, including the ones dressed up as ‘gentle’ ‘supportive’ ‘no cry it out’ at the end of the day revolve around withholding comfort. Whether it’s cuddles, feeding or rocking. They all end in leaving them to cry which obviously doesn’t teach them to sleep, it only teaches them that you won’t respond to their cries. It’s absolutely heartbreaking how many babies suffer at the hands of companies like this who are blatantly lying to parents. AVOID AT ALL COSTS!! Follow heysleepybaby or happycosleeper for actually helpful advice.

This company is a scam. Paid around $1600 for the so called sleep school that was supposed to provide support for a few years. They were responsive originally but no longer reply. If there are any lawyers or other parents who have been scammed by Batelle, I would like to join a class action lawsuit against these crooks.

We purchased the programme that was to provide support for our daughter up to 6 years. Our toddler was going through a regression so we reached out to Batelle through the app - over 2 weeks and no response. The email listed on the website bounces back. We paid a huge amount in return for ongoing support that we are not going and I doubt we will. Something has happened with the company which they are not disclosing and acting like everything is BAU on the website. I would suggest to avoid at all costs now.

This company has gone bust so avoid at all costs. Note also that Trustpilot has flagged that Batelle is in breach of its guidelines: "This company is breaching our Terms of Use by displaying Trustpilot content in a way that could be misleading. This could look like showing an inaccurate star rating in sales materials, displaying reviews they’re not permitted to use on their site, and more."

We started using this programme with my son when he was roughly 7 months old in 2022. It was not a miracle cure as they claim it to be but it was super helpful. The system at the time was very supportive and interactive. We paid the one time free and were promised assistance with sleep until my son turned 5 years old. When we transitioned my son to a big bed we ran into some sleep issues and tried to reconnect with the service. I was so disappointed with the quality at that point. The advisor was super paternalistic and essentially told us the method wasn’t for us as I didn’t feel comfortable locking my son in his room (this, despite the written material stating that door guards are parents choice.) We disengaged with the service at that point and navigated the big bed transition without a door guards, door lock or gate using chat GPT advice and our own instincts. Recently, our son has been dropping his nap so I tried using the AI chat function and the messaging service with no response. When I contacted the email advice I got a response saying “ Dear valued customers, Thank you for reaching out! In honor of the festive season, our team is currently away. Your inquiries are important to us, and we want to assure you that we'll prioritize responding to your message as soon as possible. Warm regards. Batelle Team” Both my emails were sent in July and August so I can only conclude that they do not actually monitor their emails. On balance, there are some good things about the program but honestly, just save your money and use chatGPT as Batelle does not offer the follow up support that they claim to.

We loved batelle when we first used them for my son in 2022, but we were promised help with sleep all the way up until my son turned 5. Well, here we are not even 4 and they won’t return any of my emails and took my app log in away. I believe they got to big and lost the true sleep school they once were. We were going to do it with my second son and when we went to register him it was NOTHING like the system that we did with my first.

Our situation was not easy. Our 2yo son was dealing with severe separation anxiety after a cruise where we spent nearly a week sleeping together. When we got back home, he could no longer sleep by himself. We coslept for a few weeks before realizing it was unsustainable. Tried to retrain via Ferber but his ability to climb out of the crib, open doors, and stand at the baby gate for several hours made it clear that we needed a more gradual approach. After reading more about Batelle, we signed up and met Sam. It was a grueling 4 weeks. While we almost didn’t make it and there were periods where we were really questioning if we could continue, I’m happy to report almost a week of good sleep. Sam not only helped us wean off the pacifier - something that he had been addicted to since infancy; she also helped us get him to sleep by himself again. That means we say goodnight, shut the door, he doesn’t go crazy, maybe there is a night waking, but he is able to fall back asleep with a few messages over the baby monitor. It truly was an incredible journey. We are beyond appreciative of Sam’s firm but loving support. She helped us through what we thought was impossible. Our entire family’s sleep has been restored.