Batelle Sleep SchoolReviews of batelle.com

I would give Batelle a thousand stars if I could. I read a couple of bad reviews and thought it sounded laughable as the service has excelled. When I emailed customer service they responded within 20 min. Their customer service and sleep guides helped so much when I needed it. It sounds like some parents don't read the service terms of agreements they sign at purchase which sounds like a them problem. My toddler was up every 45 min, the process is tough of course and so hard on me as a mom but she is now sleeping soundly. The sleep guides were like mini therapists for me when I needed reassurance, they deeply cared about getting me through to the other side and they were my cheerleaders. If I had an app issue customer service was on it. If you need a fresh start this company saved my life, my family and my sleep.

Two years later and still going strong with Batelle! We have enjoyed just over 2 years of amazing sleep! We started sleep school when our baby girl was about 8 months old. She is now doing 2.5 hours during her nap time, without any support and sleeps from 830pm to 730am. When she does wake earlier than 730am, she will just stay in her bed and plays on her own until the cue for wake up time comes on. Transitioning her from her cotbed to bed was really easy with Batelle's support and also the strategies we implemented when she was a baby from Batelle. We also travel often and Batelle's method has helped us feel in control and maintain consistency even whilst travelling. Timezone changes and jetlags are something they've really supported us with, so the transition from going from the UK to Australia only took a day to get over when we made the trip back to see our families back in Dec 2022. She's since been to 15 countries and it's still as seamless. The support from the sleep school to after graduation as an Alumni has been amazing. Our point of contact, Polly, was just wonderful, but Batelle has also evolved since. Even the information on their app continues to get updated and changes as your baby grows. 100% would recommend! Thank you so much!

We signed up for Batelle Sleep School last year and were told our son is too young for sleep school so we would have to do Batelle Babies first and then sleep school when he was old enough. We were told Batelle Sleep School would always be in our back pocket and thats totally fine and honestly why we paid so much ($1250). Batelle babies went well and he was good at sleeping for a bit, but never through the night like was guaranteed he would, but whatever that’s babies, we didn’t mind. As babies do, he eventually got bad again and none of the Batelle babies stuff worked anymore and we wanted to do the sleep school. Little did we know, they had completely changed their program and no longer offered 24/7 live chat or video monitoring for their sleep school; they now have an AI chat robot that responds to you and tells you to review some lessons for help and a real person will get back to you within 24 hours. So my baby is screaming in bed, a robot is telling me to read some PowerPoint slides, and the next afternoon a person will get back to me and give me some vague response that is not all that helpful and may take 24 hours to get back to me again. Batelle is offering this downgraded service for $199/year. I paid $1250 (with a referral discount) last year and they don’t see what is wrong with this. They refuse to give even a prorated refund and try to claim it’s just as good of a program as what we signed up for last year, but if it’s just as good, why does it cost less than 10% of what we paid? The facts is that we paid for Batelle Sleep School, never got to do it, and were not allowed a refund even though their original sales promotional documents they sent before we signed up were covered in money back guarantees. Their solution was to offer me a “service [they] typically don’t offer, typically valued at $1,000, includes two video calls each week, daily chat support with quick response times (no need to wait 24 hours for assistance), video feedback, and a customized plan tailored to your family's needs” but while that’s all fine and dandy, we’ve already gotten our kid to sleep through other methods we had to figure out on our own and that offer is exactly what we paid for one year prior but paid $1250 for it. Might do it next time there’s a regression or something but honestly Batelle customer service has been soured to me now. They sold a service, completely changed it without telling us, keep all the money and refuse to even admit that it’s inferior to what we paid for.

Batelle did not work for our daughter, which is fair game - they never promised that it would work for everyone. We cancelled within the 30-day window, and were confirmed a full refund back in July. Two months later, we have not received a refund, and Batelle did not reply to two recent emails. As for the phone number on the invoice, it is disconnected. Very poor customer service.

Complete bait and switch. We paid $1500 for this program in early 2023 and they promised support until age 6, but guess what, they no longer honor that promise. I have been telling all my parenting friends NOT to even consider Batelle for this very reason.

Batelle techniques work. We bought the “most popular package” as stated on the website. DIY app, with 60 days support. We went from a 14 month old baby, who was used to waking up crying and inevitably screaming at regular intervals to feed and snuggle, as that was his pattern since birth, to a baby that was able to self soothe with the help of a predictable, calming, soothing routine followed by us, the parents. Batelle is sleep training for Parents to help enable the child to feel safe and nurtured. We were at our wits end for months due to nightly wakings because we simply didn’t have a few basic skills and subtle techniques that make a huge difference in getting a child to fall asleep, stay asleep, and quickly return to sleep during night when inevitable night wake ups happen. By employing the techniques, the night wakings were the first thing to be fixed within the first couple of weeks, then came improvement in naps, and finally the bedtime routine is now going very well. This ain’t no cry it out deal, this is proper, caring and engagement that trains the entire family. We as parents now have some effective skills and are able to actually sleep.! PS - the support / customer service at Batelle was also top notch !

Charlatans selling snake oil. Not only does it not work but it will leave you more frustrated than when you started. As far as I am concerned this company is completely fraudulent, no human beings to talk to anymore and yet they are still charging me for a service Provided by human beings. Runaway save your money this is a waste.

If sleeping is important to you, just sign up. We enrolled our 2 yr old daughter in the Batelle program when she was still nursing roughly every two hours, including through the night and sleeping in our bed. Within a few weeks, after following the program, our daughter was able to follow her routine and fall asleep within 15 minutes. She now sleeps through the night with no problems. The program really changed our lives. Our daughter is having fewer tantrums. I'm able to speak in coherent sentences now and am a much more pleasant person since I'm not constantly sleep-deprived.