Batelle Sleep SchoolReviews of batelle.com

We are beyond grateful for Sam, our sleep consultant at Batelle. From the very beginning, Sam went above and beyond to support our family through what felt like an impossible sleep journey. Her approach was warm, compassionate, and so incredibly thoughtful — she didn’t just hand us a plan and walk away. She was with us every single step, providing guidance, reassurance, and the most helpful tips to get us through every tough moment. What stood out the most was how empathetic and understanding she was. Sam truly listened to our concerns, never made us feel judged, and approached everything with such calm and kindness. Her support was never one-size-fits-all — she tailored everything to our baby’s needs and to us as parents, which made all the difference. Thanks to her (and the amazing Batelle program), our child is now sleeping independently and peacefully, and we’re sleeping too! Sam’s dedication and care truly changed our lives — we couldn’t recommend her or Batelle more highly. If you're struggling and feel like you're at your wit’s end, Sam is the person you want in your corner. We’ll forever be thankful for her guidance and heart. 💛

TLDR: about 20 days, $1400 later, hours of crying every night, our six month old is still waking up 4+ times a night. The whole experience was incredibly disappointing and incredibly different from 2023. I honestly hate writing this review because we did Batelle in 2023 and LOVED it. Without hesitation, I signed up again and paid $1400 again for my 6 month old. The new program is NOT the same, the support is not helpful, and overall, this is super sadly not worth $1400 at all. They've changed much about their program - no more Hug, no more real-time camera help. Now, rhe base program is just the class with an "AI" that is an incredibly basic chat bot. Unfortunately, I do NOT believe it works as well or is remotely as worth it as it used to be. I honestly wish I was wrong because I would gladly pay $1400 again for how amazing it was the first time! If you look at reviews, from a few years ago, it's nothing but 5 stars. Now, look at the last year, and it's full of 1 star reviews. 1)Way more crying than before Not only were the recommendations from the sleep consultant different than what was in the Batelle app, it included recommending our 6 month old cry for 80 minutes. (example: told to do 10 min of engaging, quick break, 10 min of engaging, quick break, 10 min of engaging, quick break. Our baby fell asleep for maybe 3 minutes - and we were recommended to start OVER again and do another 40 minutes before we should pick him up - that is 80 minutes of crying) I committed for at least a week - and was literally up 4-5 times a night with my baby crying for an hour or more. This is when I started to get discouraged and felt like we weren't making any progress. 2) Paying for the one on one sleep consultant is not worth it - The sleep consultant asks for updates every morning and then would respond with everything we did wrong...ended with "but you did great!" - After a few days of just feeling like I was being scolded every morning, I finally asked for different feedback, saying "I would really appreciate some motivation and encouragement that he's making progress instead of a laundry list of everything I'm doing wrong every night." - Half the time, she asked questions that I had already answered in my morning update, making me feel like she wasn't reading anything in depth. 3) There is zero guarantee of money back refund like there used to be After over two weeks of trying (keep in mind I'm sleeping maybe 2 to 3 hours a night with him screaming all night - and being told I'm still doing something wrong and he's "coping well") I say I like to stop and get a refund. I'm super polite about it, saying I don't think it's working and I would just like a refund. (Keep in mind, they used to offer a complete guarantee and money back promise… They no longer offer that) Their response is to suggest I "graduate" from Batelle and end the program....what?! I just told you how it didn't work, my baby is still up four times a night, I'm out $1,400, and you offered to have me "graduate" the program, signaling success. I say "This feels very tone deaf to offer graduating with success to a mom who's now out $1,400 and waking up multiple times night." They get super rude at this point and go off on me. I send screenshots of where it says on their website that they offer a refund. They say "We just removed that today; it shouldn't be there." 🫠 Super disappointed overall. This was a TON of crying (that they recommend btw), expensive, and not remotely worth it.

The best $1,250 spent this year -- $1000 was for a month of help from Sam, our sleep consultant, and $250 was for the app. The consulting fee included 30 min slot meetings with Sam twice a week for a month, messages on the app directly with Sam where we gave her updates in the morning, pre-/post-naps, and how bedtime went, and email instructions every night. She would always give very helpful feedback and constructive criticism where needed, and tailored specifically to our situation. Just like everyone else considering Batelle, my son has always been an awful sleeper his whole entire existence. It only got worst after he turned 1, and it went from 50% sleeping through the night to practically 0% for half a year straight with wakeups sometimes lasting up to 2 hours. So when he turned 1.5, we were desperate and needed to find a solution. We've done some form of sleep training several times, but it just didn't really stick whenever he got sick or went through a regression. I was also not a huge fan of CIO methods. Also tried cosleeping but he would still cry a few times a night by my side. My son is now a pro-sleeper. He knows the drill at bedtime and knows that wake up time is at 6:30am when the birdies chirp (from the Hatch machine). Before the birdies chirp, he just rolls around in his crib and entertains himself with his stuffies or with his babbling. If he wakes up in the middle of the night, 99% of the time, it just takes a quick mantra for him to go back to sleep. We even tested Batelle with some traveling/regression. We stuck with what we learned from Sam, and we got back on track relatively quick. I would highly recommend this program. It does require you to put in the work to read through the materials, stick to the program, and be consistent. The first two weeks were really tough (constant wakeups, a million mantras, a lot of crying but with us sitting right by him), but he started to understand what was expected of him around weeks 3 and 4. The outcome was 100% worth it for us. (My sister also used Batelle a few years ago and had success. Her daughter was 14 months old when they pulled the trigger.) Thank you, Sam! From a mom without undereye bags anymore :)

We were referred to Batelle through a friend who had a baby 1-2 weeks apart from our daughter. We were having trouble with her going to sleep for naps and night time. It was getting worst and worst every week. It got to the point where we’d spend literally hours trying to do all the tricks we could to get her to sleep every nap and night time. She was also sleeping in our bed and her crib and bedroom were unused other than using her dresser and closet for her clothes. Finally, we had had enough and tried out the Batelle sleep training. We were in touch with Sam. Sam had some questions for us and we had a discussion with her. She had us on track real quick and our baby girl by the 1st week was sleeping in her own bed and sleeping through the night. It was nothing short of AMAZING!! We now don’t have to do any tricks to get her to sleep. We just do her bed time routine that Sam and Batelle taught us. Now our kiddo has been on this program for 4 months and everything so far has been totally worth it! We highly recommend Sam and her team at Batelle. They are very experienced and are there to help. I will say the AI piece is not very helpful. Especially when you have a great partner like Sam. She gave us a customized approach based on an extensive 20 minute survey. Highly recommend the one-on-one support with a Personal Sleep Expert for anyone that is sleep deprived and at their wits end to get sleep again.

The positives: Our team advisor, Sam, was incredible, and with her help, the Batelle method has helped us move from co-sleeping and on-demand nursing to our son sleeping in his own bed in his own room, often (although not always) the entire night. So 5 stars for Sam! The meh: Elle was not super-helpful for us and mainly just repeated things I already knew. Definitely pay for the team support if you're in a similar situation to us. The negatives: I had a lot of trouble with the app the first few weeks and was overcharged. It was hard to contact customer support and I ended up relying on Sam as my go-between, which isn't really her job. So, Sam FTW - 5 stars - but 4 stars because Elle, the pricing structure, and customer support made a stressful time a little more stressful.

I cannot recommend Batelle to enough parents struggling with sleep. We started this while I was pregnant with our second and have not had any issues with our older sleeping. The program makes so much sense and there was so much support. Seriously a life changer and worth every penny

Batelle was and will continue to be the most amazing tool for us a first time parents. Every night when we put her to sleep we’re still in utter amazement of the ease of bedtime and the sound sleep our daughter gets through the night. It’s taken away such anxiety around bedtime and the fear of how many times she was going to wake up. It’s so remarkable I would do it again in a heartbeat- worth the money without a question. We worked with Sam who was so supportive and wonderful and honest and knowledgeable and we cannot thank her enough. Have recommended batelle to anyone who will listen basically!

Would give 0 stars if I could. It helped at first but the second it worked they pushed me through the program and basically left me hanging through any following regressions. They say they will be with you for the first few years and no one is available to jump on a call. They just have AI responding generic responses. Please read all other bad reviews. They are spot on.