Francisco G.
Success Guarantee with Conditions
First I’d like to say that I DO believe that the program CAN work for anyone, as can be attested by the large number of positive reviews. However, I feel that each child’s experience and acclimation to the program can be drastically different so the claims/promises/expectations, such as “no-cry” approach isn’t always realistic. Now that being said, the program didn’t work for us as our child was extremely opposed to sleeping in her crib and doesn’t know how to self-soothe. In addition, my partner was apprehensive about this sleep training approach and the excessive crying just made the whole process extra challenging for her. The program is focused on an incremental “step” approach and I just felt that our daughter was not really succeeding at each step milestone but the program still encouraged moving forward through steps. Ultimately, we decided to give up around step 6 or 7, because we weren’t really seeing any progress, and this is when the reality of the “guarantee” was revealed, that the money back guarantee is only if you finish the full program. This doesn’t really make sense to me, if your child isn’t able to make progress on preceding steps, how can they be expected to finish the program? So the reveal is that you forfeit $500, of the $1,500 if you don’t finish the program. I had a few other minor gripes with the program generally speaking, I wish they had been more transparent about certain things and I definitely wish it had worked for us because we are still struggling to help our daughter self-soothe. Congrats for all those who is DID work for.
Response from Batelle Sleep SchoolNov 10, 2023
Hey Francisco, thank you for your feedback and I'm sorry to hear that it didn't work for you and your family. I am also sorry if the cancellation fee for the $1500 program was not made clear to you upfront - I'll look into making that more apparent. I wish you and you daughter all the very best, and if you ever feel like we may be a better fit for you in future, you are welcome back anytime.




