Diana A.
BEWARE
Batana Babe is withholding my refund. I would have loved for this experience to be dealt with in private, but since I have tried that route and was met was silence I am going public with it. I placed an order on Batana Babe via Shop back on the 17.04.25 which was send back to them on the 11.06.25. The product I ordered made is way to the country I live in, but it never reached its destination. Tracking my order I saw that the parcel was stuck in my country for a few weeks during which I never received any messages from the carrier or Batana babe requiring any actions on my part, so it was safe for me to assume that the parcel will find its way to me. But on the 11 .06 .25, I noticed that the parcel was send back to Batana Babe. I immediately contacted their customer service asking them if they could tell me what might have happened, the answer I received the same day was literally “the address you gave us”. To which I reply this is my accurate address, is there an issue with it? They answered I received was your address is a hotel? Which room? which is judgmental, unprofessional unnecessary and most importantly none of your business. I haven’t heard from them ever since. Two days later I asked them if they got a chance to send me the parcel back. I was met with no answer. The following Monday noticing the lack of answer to my last email I send a message asking for a refund to which I haven’t received any answer either, to this day. I also send a message to Batana Babe via shop and still no answers. So I haven’t heard from Batana Babe since the 11 June. I find the lack of answers and clear, open communication very frustrating and disrespectful. Batana Babe withheld information, let me stranded and cut off communication when I needed answers to understand the situation or when I asked for a refund. The company took money from me, a customer, and did not deliver the product I paid for and failed to issue or rather withheld the refund I asked for. I am disgusted by the behaviour of whoever I dealt with. I refuse to invest my money into a company that treats me poorly, nor will I be forced to. Give me my money back. Update on 31.07.25 This is the message I received from Batana Babe last night after I wrote my review on Trustpilot Diana, We received your nasty review and are in the process of responding. Before we respond and explained everything to the public which is that usps tried to deliver to you and no one was there to accept. We can only refund the order minus shipping If you are Ok with that then please remove your review. Otherwise no problem we will reply to you on there. Let me know in 2 hours Batana Babe The Original Batana Oil from Honduras It is illegal to blackmail a customer and withheld their payment when the product hasn’t been delivered. You will issue me a refund in full because I never received the product I ordered not because I take down my review. I am taking legal actions against you! You can flag my review, you can distort reality all you want about your behaviour, but the message you send me is a proof of mistreatment.
Response from Batana Oil - Made in HondurasJul 30, 2025
Diana, Thank you for your review. Let’s start with the fact that we asked you to confirm your address before shipping since you asked us to ship to a hotel in Ireland. This was suspicious to begin with but we shipped it regardless. Next, USPS attempted to deliver to you and you were not available hence it returned back to us. Tracking Code: USPS • LB475764691US I suspect the reason is because of a fraudulent address. You gave no room number just a random hotel. We see these frauds unfortunately with customers globally as a small business. Shame on you for doing this with us and probably countless others. Now we offered to return you amount paid for the batana minus shipping costs but you didn’t resort and resorted to blackmailing us. Now who is the abuser Diana? This is nasty and abusive behavior and an attack on our small business. We will defend our selves any day of the week against customers like you who are defrauding small businesses with false addresses and false claims.



