Bass Pro ShopsReviews of basspro.com

I want to put out there a big thanks to max for helping me. I was amazed how fast my package got to me

Complaint : Unfair Treatment and Racial Discrimination I am writing to express my deep disappointment and frustration with the service I received at Bass Pro on 12/14/2024. My family and I had an appointment to take a photo with Santa Claus at 11:00 AM, but we were treated unfairly and discriminated against due to our Asian heritage. Upon arrival early around 10:10AM, we found that there were already three families waiting in line ahead of us. However, when it was almost our turn, a staff member told us to come back at 11:00 AM, despite our scheduled appointment. Meanwhile, walk-in customers who without appointments were allowed to take photos before us. We felt disrespected and frustrated by this unfair treatment. When we approached the staff member to complain, he became defensive and dismissive. His attitude was unprofessional and rude, which made us feel even more uncomfortable. It seemed that he was singling us out because of our Asian background, as the white families ahead of us did not experience any issues. At 10:50AM, we got into the line and we eventually spoke to the manager about this issue, who apologized for the incident and offered us some gifts as compensation. However, the damage had already been done, and our experience was ruined. We left the store feeling disappointed, frustrated, and discriminated against. As a customer, I expect to be treated fairly and respectfully, regardless of my ethnicity or background. I hope that Bass Pro will take steps to address these issues and ensure that all customers receive equal treatment. I would appreciate a response regarding the actions you will take to prevent similar incidents in the future. Video Evidence: I have recorded video evidence of the incident, which I reserve the right to share publicly if necessary.

Went to the BPS at Celebration Pointe, Gainesville, F L O R I D A, and waited FOUR HOURS, in line, behind ONLY ELEVEN PEOPLE. I would add something scathing, and crappy, but this level of exceptionally poor service, in any retail business, simply speaks for itself.

You were going to send me an order confirmation number which I never received an email Michael in the gun department was top notch. A veteran. Went down to “customer service “.. not so customer friendly . It was someone else’s job Complaining that he had to help me Disgruntled employees San Antonio do better Will never spend another penny in your store won’t even order online Don’t be confused by the “customer service “ sign.. they don’t have customer service

Maybe because I'm brown, they're not so nice, so I didn't buy. I looked them up. On youtube, look up 'this was my racist experience at brass pro shop' by Dixon White

Went to the Chattanooga, TN store and was accosted multiple times by a vendor wanting to tell us about log cabin rentals. They did not want to take no for an answer. What company would willing let their customers be harassed by a third party company. Next I tried to browse the gun counter but either had to stand in line or make an appointment. I will never go back!!!

I recently purchased a Lowrance chartplotter online. The unit I received was a display model and probably the very last one they had because it is no longer listed on their website. It arrived missing hardware and with the wrong power cord. The listing did not include any information that the unit was anything other than new. The unit does turn on and seems to work but had I known it was not new, I would not have purchased. I absolutely hate returning items and will be keeping this unit but would have never thought Bass Pro Shops would have done something like this. After reading some other reviews, add my opinion that online shopping with them has a risk factor that I will avoid in the future. 31 Oct 2024 - update Bass Pro Shops has contacted me and gave me a 15% credit since I am keeping the unit. Giving it a bump to two stars for customer service.

I always bought clothes and fishing products for my children and husband, suddenly this store pretends that I'm a reseller and they simply stop selling me online, claiming without any proof that I'm a reseller, they lost a customer, I don't think they'll be missed.