Bass Pro ShopsReviews of basspro.com

Me and my fiancé went into the Bass Pro shop in Manteca to try and purchase a bass boat. I asked a gentleman there what it takes to try and get a loan he said they could run my name through a couple loan companies and I said no try one and see what the outcome is unfortunately they have ran my name 13 times And now my credit score is shit. They didn’t give me back my $500 deposit that I left that I was supposed to be back in 14 days and I never received it so just be warned if you go to Bass Pro shop don’t believe nothing. They say they lie they’re gonna run your name more than once

If you value your time, honesty, and proper service - or if you’re a Green Card holder - I strongly recommend you avoid the firearms department at Bass Pro Shop. My recent experience was a textbook case of poor training, outdated policies, staff dishonesty, and a total disregard for customers. First visit: I went to purchase a firearm, bringing my driver’s license and concealed carry permit—both legally sufficient under federal law. I also had a digital copy of my Green Card on my phone, as every other gun shop has always accepted. However, the Bass Pro Shop gun counter employee insisted I physically present my Green Card. He refused to even look at the digital copy, claiming this was “company policy.” He would not budge, forcing me to drive home and back, wasting over 2 hours of my time. After the fact: The store manager later admitted by phone that this was actually an old policy. The employee was wrong, and I should not have been required to present my Green Card physically. His only “remedy” was to say it would be addressed in training. No apology, no compensation for my wasted time, no accountability. It felt like the employee knew the current rules and simply didn’t care, preferring to invent obstacles rather than help a customer. Frankly, this also borders on illegal behavior, since federal law does not require a Green Card to be physically shown if you already have your state ID and concealed permit. Second visit: Once my background check cleared, I returned to the shop to pick up my firearm. I found a line of people waiting to buy guns and do paperwork. Despite all my paperwork being completed, I was told I’d need to wait at least 30 minutes for a simple pickup. I asked, very politely, if a manager could help speed things up, since my transaction was ready. After a wait, a manager finally emerged, glanced at the line, and told me I would have to wait like everyone else - despite not being busy. I later learned they should have offered me the option to schedule a pickup appointment for situations like mine, but they never mentioned it. When I expressed my frustration and asked for a refund instead, the gun desk staff member agreed instantly, showing zero interest in resolving the issue or keeping my business. They then took more time to process my refund than it would have taken to just hand me my purchase. This “customer service” is the definition of rigid, bureaucratic, and indifferent. Aftermath: I was then shocked to learn, during the manager’s follow-up call, that staff had also lied to him about the events. He told me the employee who issued my refund was “helping a customer” at the time, which simply wasn’t true. The manager himself doubted my word, but hadn’t even reviewed security video—showing little interest in getting to the truth. No sincere apology, no commercial gesture, just a repeated assurance that “we’ll use this for training.” That’s a joke. Conclusion: Bass Pro Shop’s gun counter operates on outdated, sometimes illegal policies, wastes your time, and then gaslights both you and their own management. If you’re not a U.S. citizen, be ready for extra hurdles. If you are, good luck, because these employees invent rules, then lie about it, and treat customers like a nuisance. There are much better, more respectful FFLs with larger selections and honest staff. Save yourself time, stress, and disappointment - avoid this shop at all costs.

I tried buying $5.99 hats that keep on getting cancelled for reasons they do not want to disclose. They send marketing emails nonstop but never honor online orders.

I took a pair of shorts in with out a receipt to exchange to a different size Cheryl was so pleasant she got a hold of someone to help me find a different pair there weren't many. found a pair Cheryl then proceeded to finalize the transaction this store is in porter county off I-94 I then proceeded to shop some more

I took my Uncle to Bass Pro in Mesa AZ this afternoon to pickup a firearm. We checked in at the counter, never even acknowledged by any of the staff behind the counter. We were 2nd on the list and proceeded to wait 45 minutes before our name was called. The entire time we stood within 10 feet of multiple reps and were not once greeted or even noticed, even though several were just sitting at the counter. When we did finally get called, I walked away while my uncle filled out his FFL info. I walked back about 10 minutes later with my items & and was immediately and aggressively asked if I was helping my uncle fill out the form, to which I answered that I was not. My uncle looked at his watch & without his glasses could not make out the date. I told him it was the 14th, when the same aggressive rep loudly asserted that “you can’t help him!”, then called a manager over again very loudly in an attempt to embarrass us. I smirked because the rep was so rude, he once again stated very loudly that this “wasn’t a laughing matter”. I reassured him I was merely laughing at him & how EXTREMELY RUDE he was. My uncle decided to cancel the sale altogether and we walked out. I’ll never shop at this store again. They have terrible customer service and their reps seem to be dealing with a bit of small man syndrome. Terrible experience across the board. We decided to give a local small gun dealer our business and were MUCH happier doing so. Bass Pro lost our business for good. 1 star is too many.

Purchased 3 items on-line on May 12th 2025. Items were listed on the web site for delivery on May 14th 2025. On 5 14/25 I received 1 of the items as promised with 2 items still at the warehouse in WV. Got a email that items wouldn't be received until 5/21/25. I asked that these 2 items be cancelled. Was told could not cancel them. Problem is, I purchased all items with the intent on receiving them before leaving on vacation 3 days later. Bass Pro has many issues with about everything in the chain of on-line purchases to customer service after the sell. I stopped buying from Bass Pro because of similar problems 3 years ago. This was my first order since then and it hasn't improved in fact gotten worse. This will be my last purchase from this company and will terminate club membership today. The CEO of Bass Pro needs to listen to his customer base before chapter 7 or 11 come to pass. If you are thinking of buying anything from this company, just read the number of negative reviews. There are too many companies out there that sell similar products without all the issues. I would not recommend this company to anybody to do business with.

I purchased a new sig cross 6.5 CM . Paid 1789.25 cash with 2 boxes of shells. Before receiving the gun the sales guy says we can’t sell you the gun because it’s already in someone else’s name. Before this they knocked the gun off in the floor on the concrete. So I wanted my money back anyway. (Which I did get)So unfortunately I didn’t get the gun. What bothers me is the person that does get this gun will not be informed about it hitting the ground. I know it’s a long shot but I hope who ever gets this gun sees this before. Serial # is 706038170. I’ll never try to buy another gun or anything from bass pro. This was the Lawrenceville  Ga  store.

Rubbish web site, tried changing store and kept on telling me location turned off, (it isn’t) and can not change store. Also web feed back is rubbish as i cannot get drop down menu to work, complete waste of time.