BasicTalkReviews of basictalk.com

| Technically, it works, and as the name implies it's BASIC service. Except for Caller ID, and Call waiting, you get NOTHING more. Call Forwarding should be BASIC! PRICE is where it gets very deceptive! It's pushed as $10/month. That's a lie! I'm paying $15/month! Besides actual REAL taxes, they make up several charges and attempt to bamboozle you into believing they are Federal taxes. There are now "virtual" services which makes Basic Talk obsolete. By the way, BASIC TALK is a dumbed down version of VONAGE, which owns it.

Exactly what many others have said. I rarely used the line. Tried to cancel online. Not an option. Called the cancellation number. Waited almost 12 minutes with elevator music and recordings thanking me for my ‘brief hold.’ No one ever answered. Tried again. Same situation. I sent them an email. They responded by telling me to calm the cancellation #. Did. No response. Same game - different day. It has already cost me about $250 for a service I stopped using a year ago, plus time and frustration. In desperation, I finally called my bank and put a stop payment on their withdrawals on my debit card and contested any further charges. If necessary, I will cancel my bank account altogether and open s new one to stop the insanity. It’s not an accident. This is clearly their business model, based upon the many reviews of similar issues. It’s a scam. Buyer beware. You are forwarded. Avoid this company like the plague.

Basic talk doesn't cancel when you call. They send you through a bunch of hoops and then agree to cancel. The following month you get charged again. When you call they tell you the account is still active. Watch them, because they will rip you off.

Tried to change my billing date online using their 'chat' feature. Numerous attempts and it didn't work. I then tried using their online email to have them change my billing date. Numerous attempts and that didn't work. Tried using a phone number through Google search and received automated response that the number dialed was only for setting up a NEW account. No way to contact these people if you have a problem or need to make a change in you account. Customer service is truly NONEXISTENT!! The actual product and VoIP service is VERY GOOD but customer service isn't there!

Crap service. Have had basicTalk for years now since the Walmart $4.99 a month plan, Everything was working fine for years now. Now every single time you make a call you keep getting "device not registered". No matter how many times you reboot the phone adapter, it still keeps coming up with that error. BasicTalk support is useless and have not a clue on what they are doing. They just send you another adapter, charge you shipping when you should be paying for something, regardless of the number of adapters they send, the problem still does not go away. Cluess support that you can only reach via Chatroom that is 1/2 way around the world, they dont have an idea of what they are doing because its their network that goes down.

the service was ok then it got terrible 1/2 the time i try to check my voice mail i get invalid password time to get rid of them

The service was ok, the few times I had an issue, it was literally IMPOSSIBLE to talk to anyone. I finally got tired of the lack of customer service and had Spectrum port my number over to them, Basic Talk kept billing me, they FINALLY refunded 1 month of service, it was like pulling teeth!!!!

This business uses illegal business practices. They raise your rate without notice. The customer service is horrible. Why has no one started a law suit? Maybe I should!