BasicTalkReviews of basictalk.com

Please contact the FCC and let them know of all the problems with Basic Talk (which is Vonage). We did and its very easy to do. Once the FCC gets involved Vonage MUST respond to your query. Perhaps if enough people make a complaint something MIGHT change. Or if you are looking to cancel and need a refund, again, contact the FCC - that is the fire Vonage needs to get moving and get your situation resolved. Unfortunately, even AFTER contacting the FCC, Basic Talk (Vonage) just blows more smoke up your derriere and makes it as though your box and connection are suddenly the problem (not them). That, after all these years you now need to connect the box directly to your phone and that's why there are dropped calls repeatedly and garbled speech. NOPE, it's Vonage. And, as if you didn't already know, Vonage (BasicTalk) is ALL based in India, not the USA and Basic Talk has NO SUPPORT.

Is Basic Talk out of business? All of a sudden it won't connect to Grandstreams the first of this month. it is paid automatically for this month but the modem won't connect to the internet but it is set up right. no phone# to contact, no repsonse to e-mail. No one there?? I have had Basic Talk for several years with no problem until now..

I called support today to cancel one of the two lines I have through Basic Talk. Spoke to a man (Rajesh, in India) that could barely speak English. He refused to let me speak to an English speaking person and then canceled the number I wanted to keep instead of the number I told him to cancel. I called back on my other line to inform him of the mistake and he canceled the other line too. These people are criminals.

Everything these reviews point out is entirely true. The service sucks. The calls drop. Your number can be hacked spoofed like it was a cell phone. This is xo/vonage that owns these numbers and they suck. They sell your personal info to Indian call centers to call you everyday to get scammed by them. Porting my number as far away as possible from basic talk.

In 2014, I signed up w/Basic Talk for $9.99/month. From 2014 to 2020 their rating was 5 stars due to good service, autopay & a user friendly website. However, from the Fall of 2020 until today, Basic Talk’s performance rates a 1 star. What happened? Every call drops! You either get a busy signal or dead air. If the other party calls you back it comes in on call waiting because you didn’t realize it dropped. This now ties up both the dead line & the new call. When people try to reach you, they can’t. When hanging up on the new call line, the dead line rings back to you. What a mess! They did send me a new box, however, the calls continued to drop like flies. The lady was polite but a bit hard to understand. She was in India 🇮🇳 so her English is a 2nd language. (I can’t speak Indian so I’m not complaining!) Going to cancel service, port the number I’ve had since 2005 & move on. Where, I don’t know yet. Oh, I’m also putting a block on my account with my bank after cancellation. Hope this review was helpful in deciding to use their service.

Service is terrible, dropped calls, no customer support - only email and you wait DAYS to maybe get an answer. Usually any issue is just ignored. BTW, there is no BasicTalk its ALL Vonage. If you complain, someone from Vonage will be calling (from India) and they won't recognize your phone number because they won't have you listed under Vonage. So, its a circle jerk of nonsense. They never address your issues, just ignore and will turn off your service for non payment of a few days even though they won't fix the calling issues. And, as I understand, make it very difficult to cancel your service on purpose. Get rid of this "service" as fast as you can, its a joke and no one cares.

The worse customer service ever! I canceled my account last month and they said I never canceled my phone number. They charged me $16.59 just yesterday and told me to call back on Monday because it’s a Sunday and the representative can’t do anything. I called twice because the first time it just hangs up like always. They told me they will cancel my account and refund me the money. They didn’t tell me that they can only refund me $16. She just told me I’ll refund your money. I would have let that go but I’m thinking to myself why when I should be refunded the whole amount. I call back then she proceeds to tell me I didn’t call last month. I was so livid. How many people do they screw over? Every customer that they get $.50 or $.60 out of is not good customer service. I tell her my card info is still on the account even though it’s disconnected and she tells me you can call your bank. If I knew that this company was like this I would never switched. I was a loyal customer for 5 years. Never again!

Number was hacked, and basic talk acted if I was the guilty party, shutting off my phone without letting me know. Suspending my account, not returning phone calls, charging me for service that I do not have. Cannot cancel because no one wants to take responsibility to handle this problem, every one is pointing to the other dept. I am stuck in the middle.