BaselaneReviews of baselane.com

I hate to write bad reviews, but my experience has been terrible. They made this switch to a new bank account internally, which is okay. It is a pain, and I dont want to update my information on a bunch of account, but okay. I get it. I updated my bank information for everything that is on autopayment with the newest information, and now everything is getting returned. My loan payments? Failed. My Condo Fees? Failed. I have hundreds in return check fees and late fees due, and I did everything to update the information. Support? Useless. They keep telling me that i must not have updated the account information. I did! I sent screen shots showing that I updated it. The response? Well, you must not have updated your bank information. Sent more screenshots! The Response? Well, we dont see any problems on our side so I will forward the request to the bank. WTFFFFFFF. WHERE IS THE MONEY!?! What do you mean you are going to send the request to the bank? that has been days ago, and people are reaching out saying I owe money. Rent is due tomorrow, and will I get paid? Who knows? Maybe the money just disappears into thin air. WHERE IS MY MONEY AND WHY CANT I SPEND IT??

Baselane banking doesn't deliver the card. Have been requesting help for close to a month and nothing, only thing they say is "please wait". If you are looking to have a card attached to your bank account, Baselane Banking isn't for you.

Simple and easy! And free!

We’ve been on Baselane for about 18 months and utilize most features, including rent collection, on a handful of properties. Overall, we are pretty happy with it — going in we knew it was a newer company and didn’t expect everything would be perfect, but the features like no cost banking, multiple accounts to hold security deposits and checking per property, high APYs and built in accounting reports made it worth it. There have been some technical bugs along the way and some features have been marked as “coming soon” for the entirety of our account with them, which we would like to see one day. But support has been responsive and has helped us work through any annoying product bugs as we have encountered them. Recommend to other landlords!

Easy to use and has all the tools you need

Great service.

Good application. It has the necessary components to Rent/lease property

UPDATED: Revising from 1 to 4 stars. See original review below due to two factors. First, the account was magically opened a week or so after I wrote this. Then a few days later, one of their Customer Support Team people I was working with wrote a very detailed explanation and apology for the way this was handled. We did a call regarding the matter and she went over all of the steps in which the process failed on their end, as well as the ways in which they are going to use this experience to improve their service. Given how rarely this happens nowadays that any company takes responsibility and action in such a transparent way, we're going to go ahead and set up our Baselane account. Completely incompetent. We are a self-managed HOA that was really excited about the prospect of using a single platform integrated with banking for our needs. It took them SIX WEEKS to 'review' our application for a bank account. After multiple escalations and explanations they requested the same exact documents which we told them we do not have (as in they do not exist because of our formation status). Pretty much forced us to waste all that time. The negative review is not because they declined to open the account (although we have had no issue opening bank accounts with the same documentation in the past.) It's because of the length of time this took and the total lack of even so much as a boilerplate apology in the end. In reply to my final email to them asking to explain how on earth we landed right back to where we started, I got "I'm going to go ahead and close this conversation for housekeeping 😊." I wouldn't trust them with anything.