BaselaneReviews of baselane.com

Good and Reliable

Horrible customer service. The login bugs constantly. An error message keeps telling me the login info is wrong, but guess what? If you just keep sending the same info, the account magically opens. Does that sound safe to you? I initiated a deposit from my personal account into our Baselane business account on Feb 15. A week ago. It's still showing as processing. The UX/UI looked nice in the beginning, but after setting up the whole account, the dashboard still has the welcome info, inviting me to set it up. What? We're switching out of this system over to Stessa, as soon as we can get Baselane customer service to answer the phone....

They don’t take account fraud seriously. Someone opened an account with this company in my name without my knowledge or consent. I received a card in the mail last year and get emails to a secondary email. I’ve requested numerous times that they close the account and send me copies of any statements that were generated in my name. I can’t verify the phone number on the account to access the account t online because again, I didn’t open it. They still haven’t closed the account. I wouldn’t trust them. I’m now going to the FTC to resolve my complaint.

Baselane is below average for rent collection and clears payments at the speed of 1980. I have had some payments take 7 days to clear, plus an additional day to actually show up in my checking account! The service I was using prior to Baselane was clearing rent payments in 3 days maximum, most of the time in 1-2 days. I will be returning to the prior service. The banking is a bit of a scam; they hook you with a high APY only to lower it below industry standards a month later. They also have very low deposit maximums - $5k. You have to ask for an override to make deposits above this amount....very inconvenient.

This company has a lot of potential, but it has a long way to go before established landlords should move their businesses over. I tried to set up properties on it and had a few questions. While calling got me a "Tier 1 Agent" (who couldn't answer any technical details about the site), the only way to speak with someone about actual account issues of usability is to schedule a call. The first available call was 2+ weeks out and I booked it, only to be stood up by Baselane. I can't imagine what it would be like to have an actual banking issue where I needed money quickly out of a property's account. I imagine I would have to wait a month to hopefully speak with someone and that I would be passed around without answers like I have been so far. I was really excited to have this software pull most of the best landlord features together into one space, but it seems they have a long way to go before I'd trust them with my rental portfolio or money. For now, I'll use a different software. Maybe they will improve as they age and, if so, I would consider them again- cautiously.

Baselane appeared to have all the right features for a landlord: rent collection, credit checks, even loans. Their interest-bearing checking account was also a nice perk. However, that is not work much if you cannot even fund the account. It's been over 3 weeks since I opened my account but after multiple attempts to contact their customer service, I still could not get my issue resolved. I even scheduled 2 live customer service calls but both times the representative did not call me! In short, high interest checking accounts and useful landlord features are the positives. But the negatives are their customer service and fund transfer technology, which falls short of expectations.

Edit * - Once I asked for Larissa after seeing all the other reviews things finally started getting taken care of. Larissa was super helpful and has made sure to be in constant contact with me. I still am feeling a little unsure as I have yet to to do my first month of rent collection but right now I am feeling hopeful.* I think Baselane could be really useful and great but if you make any kind of mistake in set up or need any type of support then you are basically screwed. The online chat takes days to have one response which usually doesn't answer your question so then you have to wait another 2 days to hear from anyone. I've tried the support email and its been over a week and I haven't got a single response there even with follow ups being sent. Lastly you have to schedule a support call which is currently 2 weeks out and if you call the support center then you just get a voicemail. The only answer I have received I was told that it cannot be fixed and I have to delete my account and do a new set up - which also apparently takes days. Now that I have tried to set up a new account it still doesn't work. Customer service is the worst I have ever seen.

I got a phone call from Larissa she was so so helpful and gave away of her time to explain me the whole process of getting the tenants signed up. She gave me a direct way to contact her for all questions I will have in the future, and she was very friendly as well. Highly highly recommending Baselane!!!