BaselaneBaselane is banking and bookkeeping that removes the mental overhead of managing finances for multi-property owners.Our goal is to support your rental business with tailored financial services, automated tools, and actionable data to save time, increase returns, and grow their rental investment portfolios.
Baselane (baselane.com) has 508 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Internet & Software · New York, New York
Excellent
Internet & Software · Flushing, New York
Excellent
Internet & Software · brooklyn, New York
Excellent
Internet & Software · Yonker, New York
Excellent
508 approved reviews, newest moderated first
Lynne
I am a new user (landlord) of Baselane and have an unusual set up for the first few months of our newest lease and tenant. Mona remoted in and helped me, ever so patiently and professionally with all my needs and answered all my questions. This system is fantastic and so was Mona's help!!
Robin Rusk P.
Ellias was quite knowledgeable, along with quick and efficient in helping me set up my Baselane Account. I had entered the wrong rent payment information and he quickly helped guide me to make those corrections. He was wonderful to work with! Ellias needs a raise and promotion for his excellent customer service which is rarely seen these days with other companies. I wish he was working for our company.
Gregory M.
I made the blunder of using an extinct email address during Baselane account creation, which, of course, could not be verified, and needed to be corrected. Called Baselane’s customer service, who assisted in resolving the matter quickly and efficiently. No complaints whatsoever.
Carolyn S.
I was very pleased with the service provided by Salwa. She helped to quickly update the customer payment
Andre
I received very diligent help and follow-up in response to my query and am grateful for the support! Saad in the support team went above and beyond to help me and get my issue taken care of. Good job, and thank you sir! Give the man a payrise!
PN
The customer service and specifically, Elias's responsive help. Baselane adjudication of new business accounts is honestly not that smooth and the process breaks down in the documentation phase. Dashboard is not available and uploading and steps to approve documentation is difficult at best. However, Elias was able to intervene and efficiently direct and solve step by step. I am continuning with this platform solely because of his help.
Eric
Well I felt over whelm and at the end of my call I was more at ease. My agent stayed with through the process which help guide me through the information I was searching.
yannick G.
The cie collects your personal bank information and data It is locked once entered so you cannot delete it. If you report a software problem they deny it ever happened. They are essentially stealing personal data.