Bill.
Unreliable merchandise
The plug in connectors on your equipment are not very trustworthy. On three of the last four kits I have bought from you, the plug in connectors have not worked without some twisting and turning of the plug on my part. On one kit I cut off the plug from both ends and hard wired it to get it to work. On two others it is 50/50 on plugging the connectors together and the lights coming on without some squeezing or twisting. I just received a multicolor LED light kit that has a sound activated controller...these lights do not come on at all. When the whole kit is wired up I get a white light flash when I plug the power into an outlet. The controller shows a green light that says it is getting power. But the lights will not come on. When I unplug the power cord, there is a slight delay in this green light going off, but when it does the LED lights flash red. I don't understand what the problem is. I will try contacting you this coming Monday. I am very frustrated with your products. I use them to provide background light in art objects for a client. I put a lot of skill and time into the frames and housings, the artist gets excited about seeing her work. I then install the lights, which should be a no brainier, and we are both disappointed when they act up. I love your website, your description of your products, your prompt delivery, your prices...but the stuff has to work without messing with it to get the results we all want and expect. Thank you.