LED Bar Lighting focuses on providing exceptional levels of customer service throughout the entire buying experience. We understand customer satisfaction doesn’t just mean answering phone calls or providing a fast shipping process, but much more. We believe to achieve “Real” customer satisfaction every project, situation or problem needs to be treated on an individual basis. This allows us to offer each customer the attention and service they deserve. We value our customers and appreciate the importance of building long-lasting business relationships. We continue to evaluate and improve our customer relations, with the goal of providing the best customer service in the LED Lighting industry.
LED Bar Lighting (barlighting.com) has 136 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Lynn
Anyone know what happened?! This was my favorite place to get LED strip lights from. I don't know where else to buy a similar product. The site has been down every time I've checked in the past few months, there are reviews all over with people saying they haven't gotten their merch, they don't respond to contact attempts... What in the world happened? Are they gone for good?
Zomb1e13
As of this review the website has been taken offline. Like others before me I had tried calling but to no avail. Surprisingly they did finally ship my item after almost a month of waiting. The led kit is pretty damn nice and I'm glad I ordered it but their customer service and shipping speed definitely need some work but with the website offline it seems that they might be gone. Should this company return I really hope they fix these issues and that everyone who did order from them recently get their items.
Terry D.
I ordered the item 2 weeks ago haven't received any info on wether item has been shipped will be shipped or eta or tracking number don't know where it is if or when i will receive it, was beginning to wonder if transaction was completed or glitches out
Frank
No follow-up on communication, either by phone or e-mail I had various questions & concerns with out any reply
Jason G.
While past experiences have been great, this one took exceptionally long to ship the products (over a week) after the PayPal payment confirmation was received. When the products arrived, there was a power supply missing, a 4-pin male to male connector missing and I wasn't able to complete the customer job as a result. I called and text'd Mike at LED Bar lighting while I was at the customer job and haven't gotten a response yet, currently the customer job has been left unfinished as a result.
Customer
The lights work great and I've not had a problem since I've got them. They're very bright and work smoothly. My only problem I had was I paid for 3 day shipping and it came 3 weeks later. I called them and emailed them and got no response in return. They are not very good on customer satisfaction.
Woodytrike
Have used them in the past, fast turn around times on the orders. Placed an order over a week ago, no delivery. Have tried to call, straight to answering machine, voice mail box full. Tried to email per their link "info @ barlighting" and comes back undeliverable. I've spoken to the owner a few times. Good guy, hope he's okay. Two stars for me, I have an unhappy customer waiting on her hutch I built for her.
Redzone1ny
I ordered 3 color flex strip lights and 1 rigid 4 LED strip cool white lights. 2 weeks later i only received 1 color kit and the rigid cool white kit. The lights work great and have used their light kits before on other projects and find them to be great. I attempted to contact them via email and phone with no response. If they had at least contacted me to let me know some of my items were on back order i would have given them a 5 star review but after 2 weeks of waiting for the product and only getting half of what i ordered and no notification of any issues or responding to my contacts is unacceptable. I hope they can resolve this and make it right.
